With over 35,000 employees a year being injured on the job, workplace health and safety training is now mandatory in Manitoba. MTEC offers a certification program to help employers meet this legislative requirement. The program consists of a comprehensive number of training modules including how to build a health and safety program, job hazard analysis, machinery and equipment safety, supervisory responsibility, WHMIS, ergonomics, emergency preparedness and incident investigation.
In addition, MTEC offers an extensive selection of training programs for the retail sector as well as facilities serving liquor. Their signature programs include Serving It Safe and Manitoba BEST Service Excellence certification. Programs are delivered through a wide range of breakfast seminars and workshops. Topics include building teams, reading financial statements, service etiquette, loss prevention, telephone professionalism, personal selling, generations in the workplace, serving diverse customers and mystery shopper programs.
One of the more popular MTEC programs is called the BEST Ambassador program and this year, MTEC and Tourism Winnipeg have teamed up to offer the certification to any Winnipeg business. The goal is to make Winnipeg a place where visitors and customers feel welcome and receive exceptional service.
Finally, with event planning becoming a better known and recognized profession, MTEC also offers a certificate for event planners and co-ordinators. This three-part training series once again focuses on training individuals to a national standard level.
Becoming a professional in any occupation is more than simply dressing the part. It means having the skills and knowledge to excel in a chosen field of work and to provide a consistently high level of service to customers or clients. Today, we are seeing more and more individuals choosing tourism and hospitality occupations as a career and with the assistance of our many tourism-related agencies, and the dedication and commitment of our business owners, a “good job” image is finally gaining strength.
Source: The Winnipeg Barometer Report, Vol 2, 2012, Tourism Winnipeg, Travel Manitoba website,; interview with Shannon Fontaine, CEO, Manitoba Tourism Education Council.