Winnipeg Free Press - Section H - - CAREERS -

With over 35,000 em­ploy­ees a year be­ing in­jured on the job, work­place health and safety train­ing is now manda­tory in Man­i­toba. MTEC of­fers a cer­ti­fi­ca­tion pro­gram to help em­ploy­ers meet this leg­isla­tive re­quire­ment. The pro­gram con­sists of a com­pre­hen­sive num­ber of train­ing mod­ules in­clud­ing how to build a health and safety pro­gram, job haz­ard anal­y­sis, ma­chin­ery and equip­ment safety, su­per­vi­sory re­spon­si­bil­ity, WHMIS, er­gonomics, emer­gency pre­pared­ness and in­ci­dent in­ves­ti­ga­tion.

In ad­di­tion, MTEC of­fers an ex­ten­sive se­lec­tion of train­ing pro­grams for the re­tail sec­tor as well as fa­cil­i­ties serv­ing liquor. Their sig­na­ture pro­grams in­clude Serv­ing It Safe and Man­i­toba BEST Ser­vice Ex­cel­lence cer­ti­fi­ca­tion. Pro­grams are de­liv­ered through a wide range of break­fast sem­i­nars and work­shops. Top­ics in­clude build­ing teams, read­ing fi­nan­cial state­ments, ser­vice eti­quette, loss preven­tion, tele­phone pro­fes­sion­al­ism, per­sonal sell­ing, gen­er­a­tions in the work­place, serv­ing di­verse cus­tomers and mys­tery shop­per pro­grams.

One of the more pop­u­lar MTEC pro­grams is called the BEST Am­bas­sador pro­gram and this year, MTEC and Tourism Win­nipeg have teamed up to of­fer the cer­ti­fi­ca­tion to any Win­nipeg busi­ness. The goal is to make Win­nipeg a place where vis­i­tors and cus­tomers feel wel­come and re­ceive ex­cep­tional ser­vice.

Fi­nally, with event plan­ning be­com­ing a bet­ter known and rec­og­nized pro­fes­sion, MTEC also of­fers a certificate for event plan­ners and co-or­di­na­tors. This three-part train­ing se­ries once again fo­cuses on train­ing in­di­vid­u­als to a na­tional stan­dard level.

Be­com­ing a pro­fes­sional in any oc­cu­pa­tion is more than sim­ply dress­ing the part. It means hav­ing the skills and knowl­edge to ex­cel in a cho­sen field of work and to pro­vide a con­sis­tently high level of ser­vice to cus­tomers or clients. To­day, we are see­ing more and more in­di­vid­u­als choos­ing tourism and hos­pi­tal­ity oc­cu­pa­tions as a ca­reer and with the as­sis­tance of our many tourism-re­lated agen­cies, and the ded­i­ca­tion and com­mit­ment of our busi­ness own­ers, a “good job” im­age is fi­nally gain­ing strength.

Source: The Win­nipeg Barom­e­ter Re­port, Vol 2, 2012, Tourism Win­nipeg, Travel Man­i­toba web­site,; in­ter­view with Shan­non Fontaine, CEO, Man­i­toba Tourism Ed­u­ca­tion Coun­cil.

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