Unstaffed Restaurant Opens
Food brand Wufangzhai has opened an unstaffed restaurant in Hangzhou, capital city of east China’s Zhejiang Province.
Wufangzhai is a 97-year-old brand and is a famous producer of zongzi , glutinous rice dumplings wrapped in leaves.
The company collaborated with Koubei, a food and dining service operated by e-commerce powerhouse Alibaba, to launch its first unstaffed restaurant, where customers can order and pick up meals on their own.
Without waiting in line, customers can order meals through selfservice machines or by scanning a quick response code on a table with their smartphones and take their meals from cupboards in the restaurant.
The restaurant is opened 24-hour and provides dish recommendations for customers based on big data provided by Koubei.
“It is very convenient to use your phone to order meals with the recommendation service,” said a man whose surname is He from Hangzhou. “It only takes about three minutes for the meals.”
Dining in the restaurant is “a novel experience,” said another resident. “The self-service process is easy and smooth.”
“The restaurant mainly depends on the big data of Koubei to improve its running and management,” said Koubei CEO Fan Chi.
The restaurant’s revenue has increased by 40 percent over the past month, said Wang Shuying, manager of the restaurant, adding that “labor costs have declined as the number of staff has decreased from 13 to six.”