On­line shop­ping is No 1 in con­sumer com­plaints

China Daily (Canada) - - NEWSCAPSULE -

China’s on­line shop­ping sec­tor re­ceived the most con­sumer com­plaints in the ser­vice in­dus­try in 2013, ac­cord­ing to two con­sumer rights groups.

The China Con­sumers’ As­so­ci­a­tion said on­line shop­ping, In­ter­net ac­cess and mo­bile telecom­mu­ni­ca­tions re­ceived al­most half of all con­sumer com­plaints in the sec­tor last year.

On­line ser­vices, es­pe­cially shop­ping, also topped com­plaints re­ceived by the China As­so­ci­a­tion for Qual­ity Pro­mo­tion, which fo­cuses on pro­tec­tion of con­sumer rights.

A re­port re­leased by the China Na­tional In­sti­tute of Stan­dard­iza­tion said in­tense com­pe­ti­tion in the in­dus­try has failed to yield im­prove­ments in ser­vice stan­dards.

Newspapers in English

Newspapers from China

© PressReader. All rights reserved.