Online shopping is No 1 in consumer complaints
China’s online shopping sector received the most consumer complaints in the service industry in 2013, according to two consumer rights groups.
The China Consumers’ Association said online shopping, Internet access and mobile telecommunications received almost half of all consumer complaints in the sector last year.
Online services, especially shopping, also topped complaints received by the China Association for Quality Promotion, which focuses on protection of consumer rights.
A report released by the China National Institute of Standardization said intense competition in the industry has failed to yield improvements in service standards.