of consumers are willing to use O2O repair and maintenance
Huang also suggested that it is essential for independent service providers to offer more value-added and digital divertive services to capture the attention of consumers in the future.
At the same time, with the proliferation of digital devices, people will likely use a combination of online and offline services. For example, they may look to purchase parts from online shops before having the maintenance or repairs done in brick-and-mortar stores.
The research found that about 72 percent of consumers are willing to use such