Per­cent

China Daily (Canada) - - SHANGHAI -

of con­sumers are will­ing to use O2O re­pair and main­te­nance

Huang also sug­gested that it is es­sen­tial for in­de­pen­dent ser­vice providers to of­fer more value-added and dig­i­tal di­vertive ser­vices to cap­ture the at­ten­tion of con­sumers in the fu­ture.

At the same time, with the pro­lif­er­a­tion of dig­i­tal devices, peo­ple will likely use a com­bi­na­tion of on­line and off­line ser­vices. For ex­am­ple, they may look to pur­chase parts from on­line shops be­fore hav­ing the main­te­nance or re­pairs done in brick-and-mor­tar stores.

The re­search found that about 72 per­cent of con­sumers are will­ing to use such

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