Regulation would allow refund for online products
Consumers in China will be entitled to a full refund on unsatisfactory products purchased online even if the packages have been unsealed under a draft regulation that protects buyers’ rights.
The latest draft, released by the State Administration for Industry and Commerce, is based on China’s consumer protection law. Public opinion is being sought until Sept 5.
The draft says businesses must give refunds to consumers within seven days of receiving returned products. The returned goods must be intact.
The rule does not apply to several types of goods such as those that can pose hazards to personal safety or health after opened, or perishable goods that are near their expiration dates, it says.
Under China’s consumer rights protection law, revised in 2014, consumers can return goods for up to seven days, and get a refund for items that fail quality standards.