Reg­u­la­tion would al­low re­fund for on­line prod­ucts

China Daily (Canada) - - NEWS CAPSULE -

Con­sumers in China will be en­ti­tled to a full re­fund on un­sat­is­fac­tory prod­ucts pur­chased on­line even if the pack­ages have been un­sealed un­der a draft reg­u­la­tion that pro­tects buy­ers’ rights.

The lat­est draft, re­leased by the State Ad­min­is­tra­tion for In­dus­try and Com­merce, is based on China’s con­sumer pro­tec­tion law. Pub­lic opin­ion is be­ing sought un­til Sept 5.

The draft says busi­nesses must give re­funds to con­sumers within seven days of re­ceiv­ing re­turned prod­ucts. The re­turned goods must be in­tact.

The rule does not ap­ply to sev­eral types of goods such as those that can pose haz­ards to per­sonal safety or health af­ter opened, or per­ish­able goods that are near their ex­pi­ra­tion dates, it says.

Un­der China’s con­sumer rights pro­tec­tion law, re­vised in 2014, con­sumers can re­turn goods for up to seven days, and get a re­fund for items that fail qual­ity stan­dards.

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