Ap­ple cus­tomers left fum­ing

China Daily (Canada) - - SHANGHAI - By WANG YING and WU YIWEI in Shang­hai wang_y­ing@chi­nadaily.com.cn

Com­plaints about Ap­ple iPhones in Shang­hai spiked nearly six times in Oc­to­ber and Novem­ber as com­pared to the same pe­riod last year, with most of it re­lated to abrupt de­vice shut­downs, ac­cord­ing to the Shang­hai Con­sumer Coun­cil.

The watch­dog said that it re­ceived as many as 1,221 com­plaints be­tween Oc­to­ber 1 and Novem­ber 30, with 860 of them re­lated to sud­den shut­downs. The coun­cil also re­vealed that the num­ber of com­plaints about Ap­ple prod­ucts re­ceived be­tween Jan­uary and Novem­ber this year is 2,763, al­most twice the amount last year.

“This is not a safety is­sue and only af­fects de­vices within a lim­ited se­rial num­ber range that were man­u­fac­tured be­tween Septem­ber and Oc­to­ber 2015,” said Ap­ple of the shut­down is­sue on its web­site.

The tech gi­ant main­tained that the prob­lem is caused by a faulty bat­tery com­po­nent in a small batch of iPhone 6s de­vices.

The China Con­sumers As­so­ci­a­tion sent a let­ter to Ap­ple ear­lier last month, urg­ing them to quickly ad­dress the prob­lem af­ter the com­pany had on Nov 20 in­tro­duced a free bat­tery re­place­ment pro­gram. How­ever, the shut­down is­sue ap­peared to af­fect other phone mod­els as well.

“My iPhone 6 Plus is not in­cluded in the free re­place­ment pro­gram, but it has also shut down un­ex­pect­edly re­cently. I de­cided to pay for a bat­tery change,” said Lin Xue, an iPhone user.

Many con­sumers have been com­plain­ing about the slow bat­tery re­place­ment process. Another Ap­ple cus­tomer, Li Wen­jia, said that it is still dif­fi­cult to make an ap­point­ment for bat­tery re­place­ment on­line. Those who have man­aged to se­cure an ap­point­ment said that they have to wait up to two weeks be­fore they can get their bat­ter­ies re­placed. The bat­tery re­place­ment process usu­ally takes be­tween four and six hours.

Ap­ple did not re­spond to inquiries from China Daily by press time.

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