Dis­ney Re­sort un­veils tal­ent pro­gram

China Daily (Canada) - - SHANGHAI - By YU RAN in Shang­hai yu­ran@chi­nadaily.com.cn

The Shang­hai Dis­ney Re­sort Tal­ent Class was launched in mul­ti­ple uni­ver­si­ties and col­leges in Shang­hai and its sur­round­ing re­gions on Jan 6, sig­nalling a move by the brand to bol­ster the devel­op­ment of the tourism ser­vice in­dus­try in China through com­pre­hen­sive tal­ent train­ing.

Apart from tal­ent devel­op­ment, the pro­gram also aims to at­tract tal­ent to join the Shang­hai Dis­ney Re­sort fol­low­ing the com­ple­tion of their stud­ies. The cur­ricu­lum will com­prise Dis­ney’s best prac­tices as well as in­tern­ship stints at the re­sort.

The launch was marked by a sign­ing cer­e­mony be­tween the re­sort and Shang­hai Sec­ond Polytech­nic Univer­sity (SSPU), one of the par­tic­i­pat­ing uni­ver­si­ties, and was wit­nessed by the lead­er­ship from the Shang­hai Mu­nic­i­pal Ed­u­ca­tion Com­mis­sion, Shang­hai Dis­ney Re­sort and SSPU.

The first batch of schools that have signed the co­op­er­a­tion agree­ment with Shang­hai Dis­ney Re­sort in­cludes SSPU, Shang­hai Sanda Univer­sity, Shang­hai Jian­qiao Univer­sity, Zhengzhou Tourism Col­lege, Tourism Col­lege of Zhe­jiang and Rizhao Polytech­nic.

“The re­sort has al­ready gen­er­ated thou­sands of di­rect and in­di­rect jobs for tourism and cul­tural in­dus­try pro­fes­sion­als and this trend will con­tinue as the re­sort con­tin­ues to grow and ex­pand,” said Philippe Gas, gen­eral man­ager of Shang­hai Dis­ney Re­sort.

“Along the way, we are also com­mit­ted to part­ner­ing with lo­cal au­thor­i­ties and ed­u­ca­tional in­sti­tu­tions to sup­port the fur­ther devel­op­ment of Shang­hai and the Yangtze River Delta’s ser­vice in­dus­try through tal­ent ed­u­ca­tion and cul­ti­va­tion, lev­er­ag­ing the best Dis­ney prac­tices and re­sources from around the world.”

The Shang­hai Dis­ney Re­sort also re­it­er­ated that it is com­mit­ted to op­er­at­ing a world-class re­sort des­ti­na­tion and de­liv­er­ing ex­cep­tional guest ser­vice, with its Cast Mem­bers — the term Dis­ney uses to re­fer to its em­ploy­ees — be­ing at the core of this prom­ise.

The re­sort has al­ready hired more than 10,000 Cast Mem­bers from China. In Novem­ber 2016, the re­sort an­nounced its first postopen­ing ex­pan­sion, break­ing ground on a new themed land at Shang­hai Dis­ney­land which will gen­er­ate even more jobs for lo­cal tourism tal­ent.

“We have re­cruited a team of tal­ented, pas­sion­ate and com­mit­ted Cast Mem­bers. Dis­ney pro­vides a range of train­ing pro­grams to help our Cast de­liver the best in Dis­ney ser­vice to our guests in China while also sup­port­ing their own pro­fes­sional devel­op­ment and ca­reer as­pi­ra­tions,” said Lara Tiam, Vice Pres­i­dent of Hu­man Re­sources for Shang­hai Dis­ney Re­sort.


Of­fi­cials from Dis­ney and par­tic­i­pat­ing uni­ver­si­ties at­tend the launch of the Shang­hai Dis­ney Re­sort Class.

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