Courier ser­vice takes client-friendly road to growth

China Daily (Canada) - - VIEWS -

EBe­fore the “Double Eleven” (Nov 11) an­nual e-shop­ping car­ni­val, some courier ser­vice providers have adopted mea­sures to pro­tect cus­tomers’ in­for­ma­tion. To pro­tect cus­tomers’ pri­vacy, the courier ser­vice providers have de­cided to hide part of the cus­tomers’ in­for­ma­tion; and only a de­liv­ery­man us­ing a special de­vice fit­ted with QR code can scan the hid­den part to get the ad­dress, cell­phone num­ber and name of the re­cip­i­ent. Will the move help bet­ter pro­tect cus­tomers’ in­for­ma­tion? Two ex­perts share their views with China Daily’s Zhang Zhoux­i­ang:

need to strengthen in-house reg­u­la­tion to pre­vent in­sid­ers from leak­ing cus­tomers’ in­for­ma­tion to make ex­tra money, and up­grade their soft­ware se­cu­rity to make their data­base safer. Only in this way can the courier ser­vice providers curb leaks of cus­tomers’ in­for­ma­tion.

Zhao Xiaomin, CEO of G.shuo Man­age­ment & Cap­i­tal, spe­cial­iz­ing in lo­gis­tics


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