Where ser­vice reigns supreme

China Daily (Hong Kong) - - LIFE HOSPITALITY - ZUO ZHIP­ING By WU YONG in Shenyang LIU CE

Qing Dy­nasty ( 1644- 1911) decor de­fines the ap­pear­ance while ser­vice de­ter­mines the sub­stance of Traders Ho­tel, Shenyang.

The im­pe­rial adorn­ments are meant to show guests they ex­pect to be treated like roy­alty when they visit the ho­tel af­fil­i­ate of Shangri-La Ho­tels and Re­sorts, res­i­dent man­ager Zuo Zhip­ing says.

“Be­yond the lamps and car­pets, we want to con­vey that guests re­ceive our re­spect, sin­cer­ity and as­sis­tance,” Zuo says.

Since its 1996 open­ing, the ho­tel has en­joyed an ideal lo­ca­tion in, and be­come a land­mark of, the cen­tral busi­ness dis­trict of Liaon­ing’s provin­cial cap­i­tal.

“We treat our guests like fam­ily, and do our best to make them feel at home and com­fort­able,” Zuo says.

Traders Ho­tel, Shenyang of­fers 407 gue­strooms and 93 re­cently re­fur­bished ser­viced apart­ments.

Zuo Zhip­ing, res­i­dent Traders Ho­tel, Shenyang.

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