Phone warn­ing


FedEx and United Par­cel Ser­vice have added guide­lines for re­turn­ing Sam­sung’s fire-prone Galaxy Note 7 smart­phones to the man­u­fac­turer through their net­works.

FedEx Corp and United Par­cel Ser­vice Inc, two ma­jor de­liv­ery ser­vices in the US, added guide­lines for re­turn­ing Sam­sung Elec­tron­ics Co’s fire-prone Galaxy Note 7 smart­phones to the man­u­fac­turer through their net­works.

First, they will only take de­vices that have been packed into spe­cial boxes equipped to han­dle ship­ments of faulty lithium-ion bat­ter­ies and re­turns will be han­dled by ground­ship­ping only. Nei­ther FedEx nor UPS will move any of the de­vices via planes, hew­ing to guide­lines set out by fed­eral reg­u­la­tors pro­hibit­ing air ship­ments for re­called lithium bat­tery prod­ucts — even for phones that aren’t cov­ered by the ex­ist­ing re­call. The re­stric­tions fall short of the out­right ban in­sti­tuted by the UK’s main postal ser­vice.

“With Sam­sung dis­con­tin­u­ing sales of its re­place­ment Galaxy Note 7, FedEx has taken ad­di­tional steps to en­sure our pri­or­ity on safety,” Jim McCluskey, a FedEx spokesman, said in a state­ment on Wed­nes­day. “FedEx Ex­press is no longer ac­cept­ing any Galaxy Note 7 de­vices, in­clud­ing those from au­tho­rized dis­trib­u­tors.”

FedEx Ex­press, the air ship­ment unit, is the world’s largest cargo air­line. The ship­ping com­pany’sFedExGround­di­vi­sion, which trans­ports pack­ages in­North Amer­ica pri­mar­ily by truck, will ac­cept newor used Note 7 de­vices, but only from mo­bile phone re­tail lo­ca­tions in the con­tigu­ous 48 states.

Note 7 own­ers must wait to re­ceive pack­ag­ing that meets reg­u­la­tory guide­lines be­fore ei­ther FedEx or UPS will take them. Sam­sung and Ver­i­zon Com­mu­ni­ca­tions Inc said they’re pro­vid­ing cus­tomers in the US with these fire­proof pre­paid de­liv­ery pack­ages, which the US Depart­ment of Trans­porta­tion has ap­proved.

Even then, FedEx Ground won’t ac­cept phones from in­di­vid­ual cus­tomers or from any other type of store, in­clud­ing those with FedEx coun­ters or drop boxes.

Cus­tomers can also re­turn the phones in per­son to their wire­less car­rier.

The UK’s Royal Mail Plc said ear­lier it would ban Note 7 ship­ments en­tirely. Cus­tomers send­ing pack­ages through the mail or via Royal Mail’s Parcelforce courier ser­vice will­beasked to de­tail what’s in­side, to pre­vent faulty prod­ucts from slip­ping into de­liv­ery vans, the Lon­don-based mail car­rier said in an emailed state­ment.

Newspapers in English

Newspapers from China

© PressReader. All rights reserved.