Plat­form to rev­o­lu­tion­ize af­ter-sales ser­vices

China Daily (USA) - - IOT@ WUXI - By CANG WEI cang­wei@chi­nadaily.com.cn

Do you ever worry that your ve­hi­cle might not be fixed well when it is at the re­pair shop? With the help of a “re­pair qual­ity con­trol plat­form”, peo­ple can now ob­serve the whole re­pair process on the in­ter­net.

In­vented by Wuxi In­finit Tech­nol­ogy Co, the plat­form al­lows cus­tomers to watch if their ve­hi­cles are treated prop­erly and re­pair com­pa­nies to mon­i­tor the re­pair pro­ce­dures and mas­ter reser­va­tion in­for­ma­tion. It also pro­vides ve­hi­cle man­age­ment staff with re­pair sta­tis­tics and in­for­ma­tion about work­ers and com­pa­nies in the in­dus­try.

The plat­form was se­lected as one of the top 10 IoT pro­grams in Wuxi in 2015 due to its ef­fec­tive­ness. Its in­ven­tor, In­finit, man­aged to com­bine re­pairs, in­sur­ance, au­to­mo­tive ac­ces­sories, ve­hi­cle tech­nol­ogy file man­age­ment, re­pair qual­ity man­age­ment and trans­porta­tion in­dus­try eval­u­a­tion in one im­pres­sive prod­uct.

“As a high-tech com­pany, we are ded­i­cated to re­duc­ing man­age­ment costs and in­creas­ing the prof­its of com­pa­nies in the trans­port in­dus­try,” said He Yadi, vice-pres­i­dent of In­finit. “Us­ing ad­vanced tech­nolo­gies such as big data and cloud com­put­ing, we have es­tab­lished a con­ve­nient and ef­fec­tive sys­tem to serve our cus­tomers.”

Qiu Zhaowen, a pro­fes­sor with Chang’an Uni­ver­sity in Xi’an, Shaanxi prov­ince, said that In­finit’s prod­uct was well de­signed be­cause it used cut­ting-edge net­work tech­nol­ogy. It also con­sid­ers re­quire­ments from var­i­ous as­pects, in­clud­ing trans­porta­tion, lo­gis­tics and in­sur­ance.

Founded in 2009, In­finit was listed in the Na­tional Small and Medium En­ter­prise Share Trans­fer Sys­tem in 2016. It has more than 70 work­ers, with al­most 50 of those be­ing re­searchers.

Gong Ming, In­finit’s CEO, said that he aban­doned ev­ery­thing he owned in Bei­jing, in­clud­ing his house, ve­hi­cle and per­ma­nent res­i­dence per­mit, to es­tab­lish the com­pany in Wuxi with two part­ners.

With ex­pe­ri­ence work­ing overseas and in State-owned and for­eign com­pa­nies in China, Gong said he came to re­al­ize that en­trepreneurs should pro­vide prod­ucts that can cre­ate value for the par­tic­u­lar in­dus­try.

“Only those prod­ucts can be rec­og­nized by the pub­lic and sur­vive in the mar­ket,” Gong said. “By cut­ting costs for our cus­tomers, low­er­ing risks to ve­hi­cles and pro­vid­ing con­ve­nience to drivers, we have earned money and been fa­vored by in­vestors.

“Dubbed the No 1 brand in IoT trans­porta­tion, we con­tinue to con­trib­ute to the in­dus­try.”

Only those prod­ucts (that can cre­ate value for an in­dus­try) can be rec­og­nized by the pub­lic and sur­vive in the mar­ket.” Gong Ming, In­finit’s CEO

PRO­VIDED TO CHINA DAILY

An In­finit staff mem­ber in­tro­duces his com­pany’s prod­uct to a vis­i­tor.

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