Price hikes should de­liver bet­ter ser­vice

China Daily (USA) - - COMMENT EDITORIAL • OPINION -

WITH NOV 11, the coun­try’s big­gest shop­ping car­ni­val, on the hori­zon, three ex­press de­liv­ery com­pa­nies have an­nounced they are rais­ing their prices. The other ex­press de­liv­ery com­pa­nies are ex­pected to fol­low suit and raise their prices as well. Qian­jiang Evening News com­ments:

The rea­sons of­fered by the ex­press de­liv­ery com­pa­nies to de­fend their price hikes are the same: ris­ing costs in la­bor, pack­ag­ing and trans­porta­tion.

All th­ese costs have in­deed risen over the past sev­eral years, which has re­duced the profit mar­gins of the de­liv­ery com­pa­nies, and there have long been calls from within the in­dus­try for prices to be raised.

How­ever, while in­creas­ing their prices, the ex­press de­liv­ery com­pa­nies should also raise the qual­ity of their ser­vices.

Over the past two months alone, there have been re­ports about em­ploy­ees steal­ing goods from the pack­ages they de­liver, be­ing ag­gres­sive when cus­tomers com­plain, and even some de­liv­ery­men sex­u­ally as­sault­ing fe­male cus­tomers. All th­ese wrong deeds must be cor­rected and the de­liv­ery com­pa­nies should strengthen their su­per­vi­sion over their em­ploy­ees to pro­vide bet­ter ser­vices to cus­tomers.

At the same time, as de­liv­ery work is a phys­i­cal la­bor and most of the de­liv­ery men and women work very hard un­der dif­fi­cult con­di­tions, they de­serve to get a big­ger share from the cake of the ex­press de­liv­ery in­dus­try.

The ex­press de­liv­ery com­pa­nies will have more rev­enue in hand af­ter rais­ing their prices, and we hope they will also raise the pay for their em­ploy­ees.

That is also a way for them to im­prove their ser­vices be­cause by of­fer­ing higher wages the ex­press de­liv­ery com­pa­nies will be able to re­cruit bet­ter-per­form­ing em­ploy­ees.

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