“I found that there are many re­stric­tions on the use of can­cel­la­tion in­sur­ance.”

Global Times – Metro Beijing - - TWO CENTS -

So said a cus­tomer sur­named Zhang who re­cently spent over 2,000 yuan ($313) book­ing a room at a ho­tel in Phuket and an­other 130 yuan on can­cel­la­tion in­sur­ance on travel web­site fliggy.com. Af­ter he ar­rived at the ho­tel, he found that the room was not sat­is­fac­tory. Given that he had can­cel­la­tion in­sur­ance, Zhang ne­go­ti­ated with the ho­tel in hopes of re­turn­ing the room. It was not that easy. Fliggy.com told him that he had to con­tact the in­sur­ance com­pany to lodge a claim for com­pen­sa­tion. Zhang said that many peo­ple thought that if they do not want to stay in a room, they could can­cel the book­ing with the can­cel­la­tion in­sur­ance, but that was not the case. There are many con­di­tions for us­ing the in­sur­ance. In most cases, the in­sur­ance com­pany does not ac­cept the claim. (Source: The Bei­jing Morn­ing Post)

Il­lus­tra­tions: Xia Qing/GT

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