De­liv­ery pain

Global Times - Weekend - - OPINION -

The on­line shop­ping spree on Novem­ber 11, known as “Dou­ble Eleven” ar­rives. It is es­ti­mated that this year the en­tire ex­press in­dus­try will be deal­ing with up to 1 bil­lion pack­ages dur­ing the shop­ping spree. This means joy for shop­pers, but more work for de­liv­ery­men. Chen Wen­bin, who has worked for 13 months in the in­dus­try in Bei­jing, had to de­liver at least 200 parcels per day af­ter the “Dou­ble Eleven” shop­ping day last year, and his record was 270 pack­ages in 15 hours. Chen said this year there would be a 30 per­cent rise in the num­ber of de­liv­er­ies, which means for each courier there will be around 300 pack­ages to de­liver ev­ery day. But what wor­ries Chen, like many other col­leagues, is not the work­load, but the com­plaints of cus­tomers and da­m­ages for mi­nor mis­takes. This may even sur­pass their salary. While we have fun shop­ping, we’d bet­ter show more re­spect and un­der­stand­ing for these hard-work­ing peo­ple, and make their ef­forts pay off. That’s what an in­clu­sive so­ci­ety is sup­posed to be.

Il­lus­tra­tions: Peter C. Espina/GT

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