City to as­sess com­plain­ers’ mood be­fore mak­ing rel­e­vant de­ci­sions

Global Times - - Nation -

Lo­cal gov­ern­ment of­fi­cials of Yinchuan, North­west China’s Ningxia Hui Au­ton­o­mous Re­gion, said they will care­fully study com­plain­ers’ “emo­tion” for their de­ci­sion- mak­ing process.

Ac­cord­ing to the Ad­min­is­tra­tion Cen­ter of The Smart City of Yinchuan, cap­i­tal of Ningxia, the lo­cal gov­ern­ment will record the com­plain­ers’ tone and emo­tion when they call the gov­ern­ment hot­line to lodge com­plaints, which will be cat­e­go­rized and an­a­lyzed at­ten­tively, The Bei­jing News re­ported on Tues­day.

The com­plain­ers’ moods will be cat­e­go­rized into four brack­ets – “peace­ful, down­cast, emo­tional and out- of- con­trol,” the news­pa­per said, adding that the Yinchuan city gov­ern­ment would care­fully eval­u­ate com­plaints from com­plain­ers who are “down­cast, emo­tional and out- of- con­trol” while speak­ing on the phone.

The data of a caller’s “speak­ing mode,” cou­pled with his or her com­plaint con­tent, will be sent to rel­e­vant gov­ern­ment depart­ments for ad­min­is­tra­tive as­sess­ment and man­age­ment, the re­port said.

The of­fi­cials who are bom­barded with more “emo­tional and out- of- con­trol” com­plaints will note it in their an­nual work as­sess­ment.

“The move is to pre­vent ma- lig­nantly harm­ful events from hap­pen­ing, and to calm the emo­tional call­ers,” Gan Quan, an of­fi­cial of the Yinchuan smart- city cen­ter, told The Bei­jing News in an in­ter­view.

Nev­er­the­less, the of­fi­cial added that there is no sci­en­tific pro­ce­dure or uni­fied stan­dard yet to eval­u­ate a call­ers’ “speak­ing mode.”

The cen­ter said that un­til 10am of Mon­day, they had re­ceived 541 “out- of- con­trol” phone calls in ad­di­tion to 4,885 “emo­tional” com­plaints.

Among the call­ers’ gripes, noise pol­lu­tion is the big­gest is­sue to pro­voke cit­i­zens to com­plain in Yinchuan, ac­cord­ing to the data col­lected by the cen­ter.

The cen­ter also said that city cit­i­zens are more likely to lose their tem­per when stuck in pro­longed traf­fic jams and fac­ing chil­dren’s ed­u­ca­tion prob­lems.

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