STAYING ALOFT WITH FALCON RESPONSE

和“猎鹰响应”一起翱翔高空

Jet Asia Pacific - - Feature - Text by Anthony Lam and Shelly Bryant Photos c/o Dassault Falcon

Have you ever been stranded before, waiting for parts, tooling, or a technician while the deadline looms for closing that deal in a city just a flight away? The frustration mounts as your jet sits waiting for the needed parts or tooling, or the technician to use them. Dassault believes its Falcon customers deserve the most prompt and professional customer support available, tailored to meet the customers’s needs, anywhere, anytime. It is Dassault’s commitment to meeting customers’ needs that has driven the company to launch Falconresponse.

Falconresponse is a worldwide suite of AOG (Aircraft on the Ground) support services providing state-of-the-art parts, tools, and engineering resources

你是否有过这样的经历:最后期限逼近,需达成交易的那个城市就在一个航班的距离之外,而你却受困于等待零件、工具或技术人员? 你的喷气式飞机不得不在原地等待所需的部件或工具,或等待操作的技术人员,你更是一筹莫展。达索认为,猎鹰飞机( Falcon)的客户理应得到最迅速和最专业的客户支持服务,即随时随地满足客户的特定需求。秉着满足客户需求的承诺,达索公司推出了猎鹰响应( Falconresponse)服务。

猎鹰响应是一个全球性的AOG(停场飞机)支持服务,提供最先进的部件、工具和工程资源,帮助停飞的猎鹰尽快重新投入运行。达索是第一家致力于在AOG情况下提供替代飞行的商务喷气式飞机制造商,为此首先投入使用大型飞机——两架猎鹰900。达索也是第一个在如此广泛的地域范围内提供AOG服务的公司。这些支持服务将确保飞机在不幸停飞的情况下能更快地重返运行。

to get a grounded Falcon back into operation as quickly as possible. Dassault is the first business jet manufacturer to dedicate aircraft for alternative lift in the event of an AOG, and the first to use large-cabin aircraft, a pair of Falcon 900s, for this purpose. It is also the first to offer AOG service over such a broad geographic footprint. These support services will ensure faster return to service in the unhappy event of aircraft grounding.

Falconresponse guarantees timely dispatch of all spare parts and technicians to service aircraft virtually anywhere in the world and around-the-clock. Through Falcon Airborne Support, it makes alternative lift available for customers who require it. Falcon Airborne Support, the linchpin service of Falconresponse, satisfies two aspects of Dassault’s service promise. First, it enables Dassault to return an AOG aircraft to service quickly, ensuring that passengers have options if their trip is interrupted. Two Falcon 900s are always standing by at Teterboro Airport and Paris Le Bourget Airport, ready to race technical teams and any necessary parts and tools to the AOG’S location and, if required, provide passengers with alternate lift in Falcon comfort and style. Coverage by these two aircraft is available in North America, Central America, South America, Europe, Russia, the Middle East, and most of Africa. Since the first of these two aircraft entered service in 2015, 28 Aog-related missions, including 10 requiring alternative lift, have been performed in nine different countries.

猎鹰响应保证及时派发所有备件和派遣技术人员,在世界各地全天候为飞机提供服务。猎鹰机载支持,为需要的客户提供替代飞行。猎鹰机载支持,猎鹰响应服务的关键部分,在两个方面体现了达索的服务承诺。首先,达索能让停运飞机尽快重返运行服务,确保乘客在行程中断时有其它备选方案。两架猎鹰900始终停在泰特波罗机场( Teterboro)和巴黎布尔歇机场( Le Bourget) ,随时可以将技术团队和任何必要的零件和工具运达AOG发生地点。可因客户要求,为其乘客提供猎鹰舒适时尚的替代空中服务。这两架飞机的覆盖范围可达北美洲、中美洲、南美洲、欧洲、俄罗斯、中东和大部分非洲地区。自2015年这两架飞机中的第一架投入使用以来,猎鹰响应已经在九个不同国家执行了28次AOG相关的任务,其中10次涉及替代飞行。

猎鹰响应服务除了猎鹰机载支持外,还有猎鹰指挥中心。凭借在新泽西州的泰特波罗、爱达荷州的博伊西和法国Saint- Cloud等地的设施,猎鹰指挥中心可让世界各地的前线经理、技术专家和现场备件代表们全天候监视AOG事件,并加快其所有飞机重返服务的进程。指挥中心的资源包括一个全球性的24小时移动维修团队网络,成员策略性地分布于世界各地;存放在15个物流中心的价值8亿美元的备件库存,可由猎鹰机载支持服务及时运达。猎鹰指挥中心覆盖五大洲,包括100多名技术代表、客户服务经理和工程师,他们随时待命为客户提供深度的故障排除和现场技术援助。

猎鹰响应的Goteam体现了达索服务的灵活性。Goteam技术人员配备了便于携带处理AOG情况所需部件、工具和其他设备的专用车辆,可从位于世界各地的达索13个客户服务设施和31个授权服务中心出发。无论客户需要零件、工具或技术人员,还是所有,猎鹰的Goteam反应敏捷,随叫随到,现场协助运营商解决问题。任何需要的备件或工具均由Goteam技术人员直接向客户提供。无论是借助猎鹰机载支持、移动维修单位( MRU)车辆还是其他手段, Goteam都能迅速到

EQUIPPED WITH DEDICATED VEHICLES SPECIALLY DESIGNED OTHER EQUIPMENT REQUIRED TO HANDLE AN AOG SITUATION, DISPATCHED FROM 13 CUSTOMER SERVICE FACILITIES OWNED SERVICE CENTER LOCATIONS AROUND THE WORLD. GOTEAM技术人员配备了便于携带处理AOG情况所需部件、工具和其他设备的专服务设施和31个授权服务中心出发。

TO CARRY THE PARTS, TOOLS, AND GOTEAM TECHNICIANS CAN BE BY DASSAULT AND 31 AUTHORIZED

用车辆,可从位于世界各地的达索13个客户

In addition to Falcon Airborne Support, Falconresponse includes a Falcon Command Center. With facilities in Teterboro, New Jersey, Boise, Idaho, and Saint-cloud, France, the Falcon Command Center makes frontline managers, technical experts, and onsite spare parts representatives available around the world all day and night, ready to monitor AOG events and expedite return to service for all its aircraft. Resources at the Command Center include a global 24-hour network of mobile repair teams strategically based around the world and $800M worth of spare parts inventory at 15 facilities, ready to ship at a moment’s notice through the Falcon Airborne Support service. The Falcon Command Center spans five continents and includes over 100 Technical Representatives, Customer Service Managers, and Engineers who are always ready to provide in-depth troubleshooting and on-site technical assistance.

Falconresponse’s Goteams add an element of flexibility to Dassault’s service. Equipped with dedicated vehicles specially designed to carry the parts, tools, and other equipment required to handle an AOG situation, Goteam technicians can be dispatched from 13 customer service facilities owned by Dassault and 31 Authorized Service Center locations around the world. Whether a customer needs parts, tooling, a technician, or all of these, Falcon's agile Goteams can be dispatched at a moment's notice to assist operators on-site. Any need for spare parts or tooling initiates delivery by Goteam technicians directly to the customer. Whether they travel by Falcon Airborne Support, a Mobile Repair Unit (MRU) vehicle, or other means, Goteams arrive quickly and fully equipped with the parts, tools, and other specialized equipment needed to minimize the impact of an AOG.

The Falcon Response App offers all the tools and resources one might need in the event of an AOG. The app features include Authorized Service Center and Field Service search by proximity, as well as instant touch-call to Dassault Falcon’s hotlines, Command Center, and global network of field service personnel. An AOG form is available in the app that instantly sends pertinent information and photos to

the Falcon AOG support team.

When AOG events occur, Dassault Falcon operators have significant resources at hand through an extensive network that has earned Dassault an industry-leading service level rating above 98.6%. The company constantly works to ensure that the most critical parts and components are positioned where they are most needed around the world, ready for quick delivery. With over $850 million worth of parts inventory in stock at 15 global distribution centers, Dassault Falcon customers have access to the highest level of available spare parts in business aviation, allowing it to fill more than 98.5 percent of orders within the requested timeframe.

No one can guarantee that an AOG event will never happen, but Dassault’s new Falconresponse is the most comprehensive suite of services available, to minimize the impact of such an event. Anyone who has ever been affected by the inconvenience of being stranded – while business waits to be conducted at the destination – knows the value of a top-quality AOG service. Falconresponse sets a new industry standard for AOG management. 达现场并配备所需部件、工具和其他专门设备,尽量减少AOG带来的影响。

猎鹰响应应用程序提供在AOG情况下所需的所有工具和资源。应用程序提供邻近的授权服务中心和现场服务搜索功能,以及即时连线达索的猎鹰服务热线、指挥中心和全球现场服务人员网络。应用程序还提供了AOG表单,可即时向猎鹰AOG支持团队发送相关信息和照片。

当AOG事件发生时,达索猎鹰的运营商已通过广泛的网络获得了大量资源,因此达索赢得了业界领先的服务水平评级,达到98.6%以上。达索公司不断努力确保最关键的部件和组件位于世界各地最需要的地方,随时准备快速交付。价值超过8.5亿美元的备件库存存放在15个全球物流中心,达索的猎鹰客户可获得最高级别的商业航空备件,因此在规定的时间内可满足超过98.5%的订单需求。

没有人能保证AOG事件永远不会发生,达索全新“猎鹰响应”提供最全面的配套服务,减少此类事件带来的不利影响。任何曾受业务被困影响的人–等待开展的业务远在目的地–都深知高品质AOG服务的价值。针对AOG管理的“猎鹰响应”服务的推出在业界树立了新的行业标准。

THE FALCON RESPONSE APP OFFERS ALL THE TOOLS AND RESOURCES ONE MIGHT NEED IN THE EVENT OF AN AOG.猎鹰响应应用程序提供在AOG情况下所需的所有工具和资源。

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