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BMW High­lights Com­mit­ments to Cus­tomer Sat­is­fac­tion

High­light­ing their on­go­ing com­mit­ment to the high­est stan­dards of cus­tomer ser­vice, the Bavar­ian Auto Group (BAG) the sole seller and dis­trib­u­tor of BMW in Egypt, in­tro­duced three new af­ter sales fa­cil­i­ties in Cairo in late 2015. The new cen­ters which are lo­cated in the Kat­tameya and Obour ar­eas are all part of BAG’s strat­egy to ex­pand their cus­tomer base through wider ac­cess to ser­vices that cater to the spe­cific needs of their BMW cus­tomers.

The cen­ters which pro­vide both me­chan­i­cal and elec­tri­cal ser­vices in ad­di­tion to body and paint re­pair will pro­vide ad­di­tional op­tions for BMW own­ers who are look­ing to fix cos­metic and struc­tural dam­age in their cars. The Kat­tameya cen­ters, which are lo­cated in the Kat­tameya Ex­hi­bi­tion area and on the Maadi Kat­tameya Ring Road, re­spec­tively, will pro­vide their ex­ten­sive list of af­ter sales ser­vices, from 9am to 6pm on work­ing days. The fa­cil­ity will serve BMW & MINI with 18 me­chan­i­cal and elec­tri­cal work bays and 8 body and paint work­shops.

An ad­di­tional sales fa­cil­ity lo­cated in Obour’s first in­dus­trial zone be­side Car­refour City cen­ter, will also of­fer a range of ser­vices for the ar­eas busi­ness com­mu­nity. Open from 9am to 5pm from Satur­day to Wed­nes­day, the cen­ter will serve BMW cus­tomers through 16 me­chan­i­cal bays and a body and paint work­shop.

As part of their com­mit­ment to of­fer­ing more ex­ten­sive af­ter sales ser­vices BAG has also moved one of their old cen­ters. The body and paint fa­cil­ity that used to be in Me­hwar El Sha­heed in Kat­tameya has now moved to Taqseem Al Mar­waha in District no 25. The big­ger lo­ca­tion will al­low the cen­ter to pro­vide more di­verse of­fer­ings through 11 me­chan­i­cal and elec­tri­cal work bays and 19 body and paint work­shops. The fa­cil­ity which is open from Sun­day through Thurs­day ev­ery week, is op­er­a­tional from 9am till 6pm.

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