BMW Highlights Commitments to Customer Satisfaction
Highlighting their ongoing commitment to the highest standards of customer service, the Bavarian Auto Group (BAG) the sole seller and distributor of BMW in Egypt, introduced three new after sales facilities in Cairo in late 2015. The new centers which are located in the Kattameya and Obour areas are all part of BAG’s strategy to expand their customer base through wider access to services that cater to the specific needs of their BMW customers.
The centers which provide both mechanical and electrical services in addition to body and paint repair will provide additional options for BMW owners who are looking to fix cosmetic and structural damage in their cars. The Kattameya centers, which are located in the Kattameya Exhibition area and on the Maadi Kattameya Ring Road, respectively, will provide their extensive list of after sales services, from 9am to 6pm on working days. The facility will serve BMW & MINI with 18 mechanical and electrical work bays and 8 body and paint workshops.
An additional sales facility located in Obour’s first industrial zone beside Carrefour City center, will also offer a range of services for the areas business community. Open from 9am to 5pm from Saturday to Wednesday, the center will serve BMW customers through 16 mechanical bays and a body and paint workshop.
As part of their commitment to offering more extensive after sales services BAG has also moved one of their old centers. The body and paint facility that used to be in Mehwar El Shaheed in Kattameya has now moved to Taqseem Al Marwaha in District no 25. The bigger location will allow the center to provide more diverse offerings through 11 mechanical and electrical work bays and 19 body and paint workshops. The facility which is open from Sunday through Thursday every week, is operational from 9am till 6pm.