Cy­ber breach of Ca­reem cus­tomer, driver data

The Daily News Egypt - - FRONT PAGE -

Ride-hail­ing com­pany Ca­reem iden­ti­fied a cy­ber in­ci­dent in­volv­ing unauthorised ac­cess to the sys­tem it uses to store data. Ac­cord­ing to a state­ment sent from the com­pany to its users on Mon­day, Ca­reem be­came aware on 14 Jan­uary that “on­line crim­i­nals” gained ac­cess to its com­puter sys­tems, which hold cus­tomer and driver ac­count data. Cus­tomers and driv­ers who joined Ca­reem af­ter that date were not af­fected.

How­ever, the com­pany stated there was no ev­i­dence of fraud or mis­use re­lated to the in­ci­dent.“It is our re­spon­si­bil­ity to be open and hon­est with you, and to reaf­firm our com­mit­ment to pro­tect­ing your pri­vacy and data,” the state­ment read.

“As soon as we de­tected the breach, we launched a thor­ough in­ves­ti­ga­tion and en­gaged lead­ing cy­ber­se­cu­rity ex­perts to as­sist us in strength­en­ing our se­cu­rity sys­tems.We are also work­ing with law en­force­ment agen­cies,” it con­tin­ued.

Through­out the in­ci­dent, ac­cord­ing to Ca­reem, the pri­or­ity has been to pro­tect the data and pri­vacy of the cus­tomers and driv­ers. “Since dis­cov­er­ing the is­sue, we have worked to un­der­stand what hap­pened, who was af­fected, and what we needed to do to strengthen our net­work de­fences,” the com­pany af­firmed.

Ca­reem high­lighted some pro­ce­dures cus­tomers can fol­low to safe­guard their own per­sonal information.The most prom­i­nent of these pro­ce­dures are to im­ple­ment bet­ter pass­word man­age­ment by up­dat­ing their Ca­reem pass­word, as well as lo­gin information other ac­counts on which cus­tomers use sim­i­lar de­tails;use a strong mix of char­ac­ters and try not to use the same pass­word for mul­ti­ple sites; and re­main cau­tious of any un­so­licited com­mu­ni­ca­tions that ask for per­sonal information or re­di­rect to a web­page ask­ing for per­sonal information.

More­over, cus­tomers should avoid click­ing on links or down­load­ing at­tach­ments from un­fa­mil­iar emails and con­tinue to re­view bank ac­count and credit card state­ments for sus­pi­cious ac­tiv­ity and call their bank if they see any­thing un­ex­pected.

“While no or­gan­i­sa­tion is com­pletely im­mune to the threat of cy­ber­crime, we are com­mit­ted to meet­ing these threats and pro­tect­ing the pri­vacy and data of those that have placed their trust in us. We apol­o­gise for what has hap­pened, but rest as­sured, Ca­reem has learned from this ex­pe­ri­ence and will come out of it a stronger and more resilient or­gan­i­sa­tion.We re­main ded­i­cated to our mis­sion of sup­port­ing the mil­lions of cap­tains and cus­tomers in the re­gion who de­pend on Ca­reem to earn a liv­ing and get around,” the com­pany stated.

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