LTA text plat­form

Fiji Sun - - Comments -

Neelz Singh, Lami

The Land Trans­port Au­thor­ity (LTA) re­ceives nearly thou­sands of com­plaints through free text plat­form con­cern­ing is­sues like dan­ger­ous driv­ing, il­le­gal oper­a­tions, use of mo­bile phones while driv­ing or PSV code of con­duct, etc. The ques­tions arise is how will they process this mat­ter fur­ther and what are the pos­si­ble out­comes when ac­tion is taken? Is LTA ca­pa­ble of han­dling on-line com­plaints in re­gards to de­liv­er­ing its ser­vice? Just an ad­vise - im­prove cus­tomer ser­vice. Vi­naka

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