WAF HEADQUARTERS EMPTY BUT STAFF KEEP WORKING
Despite orders to vacate the Water Authority of Fiji (WAF) headquarters in the Manohan Building in Nasinu, its staff of four hundred continue to provide full services to its customers, albeit outside the building premises, according to WAF.
Chief executive officer Opetaia Ravai said the first priority after the evacuation last Wednesday was to ensure the continuity of customer services. “We immediately made arrangements for our Call Centre to relocate to Wailoku in Tamavua. It took several days for this to happen but from Sunday we were fully operational and in the first day since we resumed service we had over 1000 calls,” he said. “For our Customer Service Centre, the move has been more challenging. We tried to urgently find a storefront location in the central business district of Suva without success. So we literally moved the Centre onto the second floor of our headquarters parking lot and put it under a tent.