WAF HEAD­QUAR­TERS EMPTY BUT STAFF KEEP WORK­ING

Fiji Sun - - Nation - Feed­back: jy­otip@fi­jisun.com.fj

De­spite or­ders to va­cate the Water Au­thor­ity of Fiji (WAF) head­quar­ters in the Manohan Building in Nas­inu, its staff of four hun­dred con­tinue to pro­vide full ser­vices to its cus­tomers, al­beit out­side the building premises, ac­cord­ing to WAF.

Chief ex­ec­u­tive of­fi­cer Opetaia Ravai said the first pri­or­ity af­ter the evac­u­a­tion last Wed­nes­day was to en­sure the con­ti­nu­ity of customer ser­vices. “We im­me­di­ately made ar­range­ments for our Call Cen­tre to re­lo­cate to Wailoku in Ta­mavua. It took sev­eral days for this to hap­pen but from Sun­day we were fully op­er­a­tional and in the first day since we re­sumed ser­vice we had over 1000 calls,” he said. “For our Customer Ser­vice Cen­tre, the move has been more chal­leng­ing. We tried to ur­gently find a store­front lo­ca­tion in the cen­tral busi­ness district of Suva with­out suc­cess. So we lit­er­ally moved the Cen­tre onto the sec­ond floor of our head­quar­ters park­ing lot and put it un­der a tent.

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