Fiji Sun - - Comment -

Ate­laite Senibua, Suva

For a good num­ber of years my Pri­vate home has been a “call cen­ter” be­cause Pat­ter­son Ship­ping Cus­tomers have queries. How­ever, there is one prob­lem, my home is NOT the Pat­ter­son Ship­ping Of­fice! I have ex­pressed my dis­ap­point­ment and have lodged sev­eral com­plains with the Tele­com Fiji Limited but my ef­forts have all been in vain. They told me that they would cor­rect the con­tact de­tails when the 2016 Direc­tory was go­ing to be pub­lished, but it’s al­most mid-2016 and there still hasn’t been any changes made. I am fre­quently dis­turbed with the calls I get and my re­sponse to those calls would be “Sorry, this is not Pat­ter­son ship­ping. The num­ber in the Direc­tory is wrong.” Now I ques­tion how TFL han­dles its cus­tomer com­plaints and what pro­ce­dures do they ac­tu­ally fol­low to en­sure that their cus­tomers are con­tent with their ser­vices. I plead with TFL to re­view this is­sue and hope­fully solve this con­fu­sion. Lastly, to all Read­ers, Pat­ter­son Ship­ping’s cor­rect num­ber is 3315644 and NOT 3315483 ! Ate­laite Senibua will re­ceive a pen from the Fiji Sun as our Let­ter of the Week win­ner.

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