Atelaite Senibua, Suva
For a good number of years my Private home has been a “call center” because Patterson Shipping Customers have queries. However, there is one problem, my home is NOT the Patterson Shipping Office! I have expressed my disappointment and have lodged several complains with the Telecom Fiji Limited but my efforts have all been in vain. They told me that they would correct the contact details when the 2016 Directory was going to be published, but it’s almost mid-2016 and there still hasn’t been any changes made. I am frequently disturbed with the calls I get and my response to those calls would be “Sorry, this is not Patterson shipping. The number in the Directory is wrong.” Now I question how TFL handles its customer complaints and what procedures do they actually follow to ensure that their customers are content with their services. I plead with TFL to review this issue and hopefully solve this confusion. Lastly, to all Readers, Patterson Shipping’s correct number is 3315644 and NOT 3315483 ! Atelaite Senibua will receive a pen from the Fiji Sun as our Letter of the Week winner.