Courts staff un­dergo STIHL Prod­uct train­ing

Fiji Sun - - Business - CHRIS­TINE NIKOLA Feed­back: chris­tine.nikola@fi­jisun.com.fj

Courts Fiji con­tin­ues to grow its pro­duc­tiv­ity by or­gan­is­ing prod­uct train­ing in brands they spe­cialise in. STIHL ex­port man­ager Fiji, Brad Cat­heart who fa­cil­i­tated the lat­est train­ing said: “The train­ing is about en­hanc­ing cus­tomer ser­vice. “This in­cludes how to start the ma­chine, ba­sic main­te­nance pro­ce­dures and con­fi­dence in sell­ing prod­ucts.”

He said cus­tomers should be fully sat­is­fied and in­formed about STIHL prod­ucts when they leave the store. Mr Cat­heart added the pre­sen­ta­tion in­cluded out­door prod­ucts like chain saw, brush saw whereby Courts staff will un­dergo prac­ti­cal work in the us­age of prod­ucts.

Courts Fiji Mar­ket­ing Di­rec­tor, Anil Se­newiratne, said they have re­ceived pos­i­tive feed­back in terms of cus­tomers ser­vice ex­pe­ri­ence.

“Courts or­gan­ised a Philips prod­uct train­ing three months ago and also brought in a chef from Si­na­ga­pore to demon­strate on cook­ery ap­pli­ca­tions,” he said. Mr Se­newiratne said Courts have spent a lot of money in or­gan­is­ing train­ing for their staff to achieve pro­duc­tiv­ity. 30 Courts staff from around the coun­try that was part of the one-day train­ing that was held at Novo­tel Ho­tel yes­ter­day.

Photo: VIL­IMONI VA­GANALAU

(Left) : STIHL ex­port man­ager Fiji, Brad Cat­heart with Courts staff at the STIHL train­ing at Novo­tel Ho­tel in Lami yes­ter­day.

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