Par­cel de­liv­ery

Fiji Sun - - Comments -

Peggy Thomas,

Deuba What gives courier ser­vice em­ploy­ees the right to speak to their cus­tomers rudely? One such em­ployee ac­tu­ally rang a cus­tomer and de­manded to know what was in the par­cel that her eight-year-old son re­ceived from her es­tranged in-laws from South Africa by courier. When one is the re­ceiver and not the sender how could she know what the con­tents are, how much the cost was, etc. Cor­rect me if I am wrong, but it should be the sender who has to de­clare the con­tents, price and ev­ery­thing else? It does not take a rocket sci­en­tist or Hou­dini to com­pre­hend that. The driv­ers can­not be both­ered to de­liver parcels to your doors be­cause they are sim­ply lazy and do not care even if it claims it is a door-to-door de­liv­ery courier. Their most an­noy­ing prac­tise is to leave your par­cel at the Police sta­tion, call you up and give you some ex­cuse of not be­ing able to find your ad­dress and tell you to go and col­lect your par­cel. This is not the first time I have com­plained about this courier com­pany. I am hop­ing that some­thing will be done to im­prove their ser­vices but I will not hold my breath.

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