Deuba What gives courier service employees the right to speak to their customers rudely? One such employee actually rang a customer and demanded to know what was in the parcel that her eight-year-old son received from her estranged in-laws from South Africa by courier. When one is the receiver and not the sender how could she know what the contents are, how much the cost was, etc. Correct me if I am wrong, but it should be the sender who has to declare the contents, price and everything else? It does not take a rocket scientist or Houdini to comprehend that. The drivers cannot be bothered to deliver parcels to your doors because they are simply lazy and do not care even if it claims it is a door-to-door delivery courier. Their most annoying practise is to leave your parcel at the Police station, call you up and give you some excuse of not being able to find your address and tell you to go and collect your parcel. This is not the first time I have complained about this courier company. I am hoping that something will be done to improve their services but I will not hold my breath.