Ask The Concierge
Nobody knows the city better than your expert concierge. Lutz Schneider, head concierge at the Westin Grand Berlin, is here to help. www.lcdg.org
Lutz Schneider, head concierge at Westin Grand Berlin, shares his secret Berlin tips.
What does it mean to you personally to wear the Golden Keys? To assume responsibility in ensuring an optimal stay for our guests and to offer the best service. In addition, I have a worldwide network. What does your perfect day look like? My perfect day is a day in which I have made all my guests happy. Where do you take your visitors? To the Reichstag, Berlin Wall Memorial, Galeries Lafayette, Scheunenviertel around Hackescher Markt, and Mitte’s historical center. Secret Berlin tips? The Hoppegarten race track, Clärchens Ballhaus, and the Arminius Markthalle in Moabit. Describe Berlin in three words. Young, innovative, and different every day. What do you do after work? I explore new restaurants and go to the theater and opera, so I can give our guests recommendations based on first-hand experience. Tell us about your hotel. The Westin Grand Berlin is a luxury hotel with 400 rooms, uniquely located in the city’s historical center on the corner of Friedrichstraße and Unter den Linden. Its 30-meter high atrium is truly impressive and features the most beautiful staircase in Berlin. My tip is to visit the 3000sq.m. hotel garden. What are your wildest experiences as a concierge? The period after the Berlin Wall came down and the Orient Express train visit, with their historic ball. What events do you recommend in July? The open-air events on Museum Island, the Classic Open Air concert on Gendarmenmarkt, and tango at Strandbar Mitte. Coziest spot in Berlin? On the banks of the Spree and on the shores of the lakes in and around Berlin. But I also recommend the restaurant Altes Zollhaus, and, of course, our lobby. Tips for a German speciality? Rinderroulade mit Apfelrotkohl (beef roulade with red cabbage and apple).