Ask The Concierge

No­body knows the city bet­ter than your ex­pert concierge. Lutz Sch­nei­der, head concierge at the Westin Grand Berlin, is here to help.

Where Berlin - - CONTENTS -

Lutz Sch­nei­der, head concierge at Westin Grand Berlin, shares his se­cret Berlin tips.

What does it mean to you per­son­ally to wear the Golden Keys? To as­sume re­spon­si­bil­ity in en­sur­ing an op­ti­mal stay for our guests and to of­fer the best ser­vice. In ad­di­tion, I have a world­wide net­work. What does your per­fect day look like? My per­fect day is a day in which I have made all my guests happy. Where do you take your vis­i­tors? To the Re­ich­stag, Berlin Wall Me­mo­rial, Ga­leries Lafayette, Sche­unen­vier­tel around Hack­escher Markt, and Mitte’s his­tor­i­cal cen­ter. Se­cret Berlin tips? The Hoppe­garten race track, Clärchens Ball­haus, and the Ar­minius Mark­thalle in Moabit. De­scribe Berlin in three words. Young, in­no­va­tive, and dif­fer­ent ev­ery day. What do you do af­ter work? I ex­plore new restau­rants and go to the theater and opera, so I can give our guests rec­om­men­da­tions based on first-hand ex­pe­ri­ence. Tell us about your ho­tel. The Westin Grand Berlin is a luxury ho­tel with 400 rooms, uniquely lo­cated in the city’s his­tor­i­cal cen­ter on the cor­ner of Friedrich­straße and Un­ter den Lin­den. Its 30-me­ter high atrium is truly im­pres­sive and fea­tures the most beau­ti­ful stair­case in Berlin. My tip is to visit the 3000sq.m. ho­tel gar­den. What are your wildest ex­pe­ri­ences as a concierge? The pe­riod af­ter the Berlin Wall came down and the Ori­ent Ex­press train visit, with their his­toric ball. What events do you recommend in July? The open-air events on Mu­seum Is­land, the Clas­sic Open Air con­cert on Gen­dar­men­markt, and tango at Strand­bar Mitte. Cozi­est spot in Berlin? On the banks of the Spree and on the shores of the lakes in and around Berlin. But I also recommend the res­tau­rant Altes Zoll­haus, and, of course, our lobby. Tips for a Ger­man spe­cial­ity? Rin­der­roulade mit Apfel­rotkohl (beef roulade with red cab­bage and ap­ple).

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