Com­plete elec­tronic state ser­vices re­main a 404

Kathimerini English - - Front Page -

Greece re­mains a lag­gard in Europe in terms of elec­tronic trans­ac­tions be­tween the state and its cit­i­zens, ac­cord­ing to a re­port by the Ob­ser­va­tory for Ad­min­is­tra­tive Re­form of In­for­ma­tion So­ci­ety SA. The re­port eval­u­ated 20 state ser­vices for peo­ple and en­ter­prises, and found that Greeks can only com­plete an aver­age of 70 per­cent of trans­ac­tions with each agency on­line, against a Euro­pean Union aver­age of 90 per­cent.

The pub­lic sec­tor’s only fully in­te­grated dig­i­tal ser­vice is Tax­is­net, the Fi­nance Min­istry’s tax por­tal, while com­mu­ni­ca­tions with the po­lice re­main woe­fully be­hind in th­ese dig­i­tal times.

It ap­pears that Greeks have not been trained to use elec­tronic ser­vices for their trans­ac­tions with the state. Ac­cord­ing to the eGov­ern­ment Bench­mark 2012, a Europe-wide sur­vey, no more than 21 per­cent of peo­ple in this coun­try knew how to use elec­tronic ser­vices, against an aver­age of 26 per­cent in 32 Euro­pean coun­tries.

The Ob­ser­va­tory’s re­port found that just 12.1 per­cent of Greeks pre­fer to down­load state ap­pli­ca­tion forms from the In­ter­net, while 15.5 per­cent seek in­for­ma­tion about state ser­vices via com­puter, and 14.4 per­cent com­plete their trans­ac­tions with the state elec­tron­i­cally.

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