Greeks’ con­sumer con­science largely in­ac­tive

Kathimerini English - - Focus - DIMITRA MANIFAVA

Greek con­sumers rank bot­tom among Euro­pean Union ci­ti­zens in terms of know­ing their rights, ac­cord­ing to the 2017 Con­sumer Con­di­tions Score­board that the Euro­pean Com­mis­sion pub­lished yes­ter­day. This poor knowl­edge of their rights is to a great ex­tent the rea­son be­hind their com­par­a­tive lack of con­sumer aware­ness and their fail­ure to claim what they are en­ti­tled to.

Of course the low con­sumer con- science level is not due to re­tail­ers treat­ing their cus­tomers per­fectly – quite the con­trary: Greek re­tail­ers rank third from bot­tom among their EU coun­ter­parts when it comes to know­ing the rights of con­sumers, ac­cord­ing to the same sur­vey, which also found Greece to have the third high­est rate of con­sumers (33.7 per­cent) in the bloc who are ex­posed to un­fair com­mer­cial prac­tices by do­mes­tic re­tail­ers.

Al­most half of Greeks (47.3 per- cent) are un­likely to protest when their rights are vi­o­lated, against an EU aver­age of 27.1 per­cent. The min­i­mal aware­ness of con­sumer rights and the fact there are very few ac­tive and es­teemed con­sumer as­so­ci­a­tions in Greece leave lo­cal con­sumers flum­moxed when they run into a se­ri­ous prob­lem in their trans­ac­tions with re­tail­ers. Just 36.4 per­cent of Greeks trust con­sumer as­so­ci­a­tions, the sur­vey found.

Newspapers in English

Newspapers from Greece

© PressReader. All rights reserved.