NHB sets up Griev­ance Re­dres­sal Por­tal for cus­tomer’s ben­e­fi­cial

Accommodation Times - - Housing Finance -

Na­tional Hous­ing Bank (NHB) the prin­ci­pal agency to pro­mote hous­ing fi­nance in­sti­tu­tions and to pro­vide fi­nan­cial and other sup­port to such in­sti­tu­tions, has launched Griev­ance Re­dres­sal Mech­a­nism is to pro­vide a sim­ple, speedy and cost ef­fec­tive mech­a­nism to the ag­grieved par­ties of NHB/ cus­tomers of HFC.

This in no way to sub­sti­tute the ex­ist­ing ju­di­cial or quasi­ju­di­cial fo­rums avail­able to the ag­grieved person to get the griev­ance ad­ju­di­cated or re­dressed. The com­plainant, there­fore, is at lib­erty to ap­proach the avail­able fo­rum at any stage i.e. even be­fore re­sort­ing to the above mech­a­nism, dur­ing the pen­dency of the com­plaint or when the com­plainant is not sat­is­fied with the out­come.

• Griev­ance Regis­tra­tion & In­for­ma­tion Data­base Sys­tem (GRIDS) fa­cil­i­tates on­line regis­tra­tion and track­ing of com­plaint for the com­plainant.

• GRIDS not only bring in trans­parency in our Griev­ance Re­dres­sal Mech­a­nism, but also de­signed for on­line up­dat­ing of re­sponses by NHB/ HFCs.

• Com­plainant can make use of GRIDS by pro­vid­ing the re­quired in­for­ma­tion like name, con­tact de­tails, ap­pli­ca­tion/ de­posit/ ac­count num­ber etc. for regis­tra­tion and sub­se­quent sta­tus track­ing.

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