Do­mes­tic Air­port Lab

Airports India - - NEWS -

The Air­ports Author­ity of In­dia hosted a Do­mes­tic Air­port Lab on “Im­prov­ing Cus­tomer Sat­is­fac­tion by op­ti­miz­ing re­sources” at CCSI Air­port, Luc­know. AAI has trained around 100 ex­ec­u­tives in the area of Air­port Man­age­ment to match the ex­pec­ta­tions of the Global Avi­a­tion Industry. Th­ese ex­ec­u­tives are des­ig­nated as In­ter­na­tional Air­port Pro­fes­sion­als (IAPS) af­ter suc­cess­fully com­plet­ing Air­port Man­age­ment Pro­fes­sional Ac­cred­i­ta­tion Pro­gramme (AMPAP), a joint pro­gram of Air­port Coun­cil In­ter­na­tional (ACI) and In­ter­na­tional Civil Avi­a­tion Or­ga­ni­za­tion (ICAO). One year pro­gram has been com­pleted by se­nior air­port ex­ec­u­tives over a pe­riod of last 4 years.

When an air­port ex­pe­ri­ences an on­go­ing is­sue which would ben­e­fit from the anal­y­sis and in­put of other com­mu­nity peers, it can be put on this web fo­rum to trou­bleshoot the is­sue. This, in part, serves the air­port which ben­e­fits from the per­spec­tive of a di­verse team of air­port pro­fes­sion­als. The idea is to uti­lize the col­lec­tive wis­dom and rich ex­pe­ri­ence of this air­port pro­fes­sional to find in­no­va­tive solutions.

Shri Anuj Aggarwal, Mem­ber (HR), ex­plained that this prob­lem solv­ing lab is an AAI ini­tia­tive to uti­lize the ex­per­tise of In­ter­na­tional Air­port Pro­fes­sion­als of AAI and is ex­pected that the IAPS will be able to come out with in­no­va­tive solutions to fur­ther im­prove the ser­vices to pas­sen­gers at par with global stan­dards at Luc­know Air­port us­ing their ex­pe­ri­ences. IAPS Web Por­tal is an ex­cel­lent ini­tia­tive to ad­dress

Shri Anuj Aggarwal, MEM­BER(HR)-AAI, in­au­gu­rat­ing AAI Air­port Lab

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