We will fol­low the TPM method­ol­ogy and de-bot­tle­neck to grow fur­ther: Aditya Bhar­tia, Man­ag­ing Di­rec­tor, Ad­vik Group.

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Q: How unique is the Pant­na­gar fa­cil­ity and what are the prod­ucts man­u­fac­tured here?

Bhar­tia: All high-vol­ume prod­ucts are be­ing made at Pant­na­gar to cater to the en­tire North In­dian cus­tomer base, in­clud­ing HMSI, Hero, Maruti, and Yamaha in the NCR belt, and Hero and Ba­jaj in Ut­tarak­hand. It is a highly ef­fi­cient plant with the low­est cost of pro­duc­tion and high­est thru put. Our TPM way of work­ing ex­tends beyond the shopfloor and has be­come part of the cul­ture here.

Q: What is the cur­rent plant ca­pac­ity util­i­sa­tion and do you have any ex­pan­sion plan?

Bhar­tia: Over­all ca­pac­ity util­i­sa­tion is at about 88% and we have just com­pleted the ex­pan­sion of 20% of ca­pac­ity in March 2018. We do not have any more space avail­able for large ex­pan­sions here. We will fol­low the TPM method­ol­ogy and de­bot­tle­neck to grow an­other 20% in the next 2 years. Rev­enue from this plant will grow by about 25% this year.

Q: How do you en­sure cus­tomer sat­is­fac­tion?

Bhar­tia: We have de­vel­oped our busi­ness with all cus­tomers over the years and en­joy a high share of the busi­ness. This is done by con­sis­tently meet­ing cus­tomer ex­pec­ta­tion, lead­ing to a high level of trust and re­li­a­bil­ity. We as a com­pany, have been ex­tremely fo­cused on what we do, and how we do it. We in­vest a lot of time in plan­ning and risk mit­i­ga­tion, which leads to zero fail­ures. This leads to a high level of cus­tomer sat­is­fac­tion.

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