Extensive training from recruitment to retirement
Training is an ongoing process in Bank of Baroda
Training at Bank of Baroda is imparted through Baroda Academy, which comprises an apex body at Gandhinagar and 13 zonal academies to cater to the learning and development needs of the employees of the bank. Simultaneously, training is also imparted through the e-learning channel of the bank named as Baroda Net Academy, which offers almost 150 different courses. The bank provides onboarding training, life cycle training, e-learning courses, training for superannuating employees, extensive leadership training, outbound programs, etc. On successful completion, employees are given certificates. Their names are also placed on the bank’s website. The bank also imparts training to employees superannuating from bank (life begins at 60) along with their spouses to enable them to plan and live their retired life better, emphasizes Papia Sengupta, ED at Bank of Baroda.
Directly recruited officers are trained through a comprehensive 6-week onboarding training, which focuses on basics of banking, banking law & practices, awareness of bank’s history, functional learning, technology training, customer experience and on topics on cultural integration. Specialist officers are also provided knowledge in their area of operation. Newly recruited clerical staff is also given a 1-week onboarding training for their quick assimilation with the bank.
The concept of life cycle based training maps the training requirements of officers which are relevant at different stages of his / her career. It identifies the functional, mandatory and behavioral training needs for executives / officers.
The bank organizes various leadership training programs such as branch head grooming, program for first time deputy regional managers / regional heads, Executive Development Program and Inspiring Leadership Program. The bank has introduced a comprehensive Leadership Development Initiative ‘WeLead’, with the objective of building a robust and sustainable pipeline of leaders for the future thereby covering some 2500 employees who have been identified to undergo the program. These programs are conducted in coordination with the best-inclass training partners. The bank employs on the job training methods (internship, job rotation, coaching and mentoring) and off the job training methods (lectures, conferences, simulators, as well behavioral sensitivity trainings).
There are also outbound programs to sharpen team skills and exposure visits within and outside the country to see / learn best practices. Employees are encouraged to pursue their academic interest by enrolling in SPEED, or the Scheme for Professional Enhancement and Employee Development. They are reimbursed the fee for eligible courses and also provided cash incentives.
Says Sengupta: “Recently, we came out with a novel concept called ‘Baroda Radio’ where important communications are conveyed to employees through audio clips. In the first month itself, the program received over 84,000 hits. We also conduct lecture series called ‘Pearls of Wisdom’, where eminent personalities are invited to share their learnings from life. There are regular quiz / debate competitions and programs that focuses exclusively on health and happiness of employees.”
The employees are encouraged to participate in marathons as well.
The bank has developed different tools for evaluating the training input and adopts Kirkpatrick model of impact evaluation wherein the supervisory feedback post training is an important input. Training credits are awarded to employees.