Ex­ten­sive train­ing from re­cruit­ment to re­tire­ment

Train­ing is an on­go­ing process in Bank of Bar­oda

Banking Frontiers - - Bank Of Baroda - Me­hul@bank­ingfron­tiers.com

Train­ing at Bank of Bar­oda is im­parted through Bar­oda Academy, which com­prises an apex body at Gandhinagar and 13 zonal acad­e­mies to cater to the learn­ing and devel­op­ment needs of the em­ploy­ees of the bank. Si­mul­ta­ne­ously, train­ing is also im­parted through the e-learn­ing chan­nel of the bank named as Bar­oda Net Academy, which of­fers al­most 150 dif­fer­ent cour­ses. The bank pro­vides on­board­ing train­ing, life cy­cle train­ing, e-learn­ing cour­ses, train­ing for su­per­an­nu­at­ing em­ploy­ees, ex­ten­sive lead­er­ship train­ing, out­bound pro­grams, etc. On suc­cess­ful com­ple­tion, em­ploy­ees are given cer­tifi­cates. Their names are also placed on the bank’s web­site. The bank also im­parts train­ing to em­ploy­ees su­per­an­nu­at­ing from bank (life be­gins at 60) along with their spouses to en­able them to plan and live their re­tired life bet­ter, em­pha­sizes Papia Sen­gupta, ED at Bank of Bar­oda.

Di­rectly re­cruited of­fi­cers are trained through a com­pre­hen­sive 6-week on­board­ing train­ing, which fo­cuses on basics of bank­ing, bank­ing law & prac­tices, aware­ness of bank’s his­tory, func­tional learn­ing, tech­nol­ogy train­ing, cus­tomer ex­pe­ri­ence and on top­ics on cul­tural in­te­gra­tion. Spe­cial­ist of­fi­cers are also pro­vided knowl­edge in their area of op­er­a­tion. Newly re­cruited cler­i­cal staff is also given a 1-week on­board­ing train­ing for their quick as­sim­i­la­tion with the bank.

The con­cept of life cy­cle based train­ing maps the train­ing re­quire­ments of of­fi­cers which are rel­e­vant at dif­fer­ent stages of his / her ca­reer. It iden­ti­fies the func­tional, manda­tory and be­hav­ioral train­ing needs for ex­ec­u­tives / of­fi­cers.

The bank or­ga­nizes var­i­ous lead­er­ship train­ing pro­grams such as branch head groom­ing, pro­gram for first time deputy re­gional man­agers / re­gional heads, Ex­ec­u­tive Devel­op­ment Pro­gram and In­spir­ing Lead­er­ship Pro­gram. The bank has in­tro­duced a com­pre­hen­sive Lead­er­ship Devel­op­ment Ini­tia­tive ‘WeLead’, with the ob­jec­tive of build­ing a ro­bust and sus­tain­able pipe­line of lead­ers for the fu­ture thereby cov­er­ing some 2500 em­ploy­ees who have been iden­ti­fied to un­dergo the pro­gram. These pro­grams are con­ducted in co­or­di­na­tion with the best-in­class train­ing part­ners. The bank em­ploys on the job train­ing meth­ods (in­tern­ship, job ro­ta­tion, coach­ing and men­tor­ing) and off the job train­ing meth­ods (lec­tures, con­fer­ences, sim­u­la­tors, as well be­hav­ioral sen­si­tiv­ity train­ings).

There are also out­bound pro­grams to sharpen team skills and ex­po­sure vis­its within and out­side the coun­try to see / learn best prac­tices. Em­ploy­ees are en­cour­aged to pur­sue their aca­demic interest by en­rolling in SPEED, or the Scheme for Pro­fes­sional Enhancement and Em­ployee Devel­op­ment. They are re­im­bursed the fee for el­i­gi­ble cour­ses and also pro­vided cash in­cen­tives.

Says Sen­gupta: “Re­cently, we came out with a novel con­cept called ‘Bar­oda Ra­dio’ where im­por­tant com­mu­ni­ca­tions are con­veyed to em­ploy­ees through au­dio clips. In the first month it­self, the pro­gram re­ceived over 84,000 hits. We also con­duct lec­ture series called ‘Pearls of Wis­dom’, where em­i­nent per­son­al­i­ties are in­vited to share their learn­ings from life. There are reg­u­lar quiz / de­bate com­pe­ti­tions and pro­grams that fo­cuses ex­clu­sively on health and hap­pi­ness of em­ploy­ees.”

The em­ploy­ees are en­cour­aged to par­tic­i­pate in marathons as well.

The bank has de­vel­oped dif­fer­ent tools for eval­u­at­ing the train­ing in­put and adopts Kirk­patrick model of im­pact eval­u­a­tion wherein the su­per­vi­sory feed­back post train­ing is an im­por­tant in­put. Train­ing cred­its are awarded to em­ploy­ees.

Papia Sen­gupta

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