Tech sce­nario in bank­ing

A fo­cused in­ter­view with Marty Res­nick, Re­search Di­rec­tor, Gart­ner:

Banking Frontiers - - Deep Insights -

Manoj Agrawal: What is the lead­ing tech trend in mo­bile app space in the bank­ing sec­tor?

Marty Res­nick: Different forms of authen­ti­ca­tion and tak­ing ad­van­tage of de­vices such as face and finger­print authen­ti­ca­tion are the top trends now. Mes­sag­ing and chat­bots are com­ing, more from within mo­bile apps and not out­side.

What is the lead­ing UX trend in mo­bile app space?

I think voice is get­ting more pop­u­lar. Cus­tomer fac­ing will be the ba­sis for trans­ac­tions like bank bal­ance en­quiry and funds trans­fer.

What are the early uses of em­ployee fac­ing voice in­ter­face in the fi­nan­cial sec­tor?

I can vi­su­al­ize sce­nario where dash­boards would be re­placed by voice based sys­tems.

Do you pub­lish magic quad­rants for voice in­ter­face tech­nolo­gies? If not, by when?

It is not ex­pected. We may do a mar­ket sur­vey and then de­cide.

What is the lead­ing biz strat­egy trend in mo­bile app space in the bank­ing sec­tor?

The strat­egy is about a con­tin­u­ous user ex­pe­ri­ence, not about a spe­cific tech­nol­ogy.

How are lead­ing banks man­ag­ing func­tion­al­ity over­load in their mo­bile apps?

Banks have done a good job in not doing that. They are doing spe­cific func­tion­al­ity and point­ing peo­ple to web­sites for other stuff.

Evo­lu­tion and sta­tus of ges­ture recog­ni­tion? Its fu­ture?

Ges­tures will be part of im­mer­sive tech­nolo­gies. Senses will be a big­ger part of the in­ter­ac­tion. Use of VR in bank­ing is ex­pected, re­plac­ing brick and mor­tar with vir­tual branch. An­other is data vi­su­al­iza­tion – from in­vest­ment bank­ing charts. This is called im­mer­sive an­a­lyt­ics.

What are the most com­mon com­pro­mises in man­dat­ing faster im­ple­men­ta­tion?

They try to use ex­ist­ing sys­tem as good enough. If they have an ex­ist­ing back­end ser­vice, they will try to re­use that even though it is not the right choice. So, there is a need to bring in ex­per­tise and new tools.

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