Your letters and online posts
POST Dai Siu Tse DATE June 28, 2017 02:57
I have paid and issued tickets for first class (long haul) with my aged parents. I could not pre-select seats. Angry! I’ve spoken to airline two weeks ago. The airline said it was technical issue, would check but issue could be resolved at airport. No news for now. Flying in two days. I highly suspect that they overbook. Appreciate all advice on how I can get my seats.
capetonianm June 28, 2017 06:42
Airlines tend not to overbook in first but there are exceptions depending on the flight profile and prognosis.
If you post the flight number/date I may be able to check for you, depending on what airline it is. Please don’t post any details such as names or record locators.
If you are close to one of the airline’s offices I would suggest you go and insist that they show you the seat map for that flight on the computer, you will be able to see how many are allocated.
A travel agent may also be able to do this but won’t be able to amend your booking as it is “owned” by the entity through which you made it.
Dai Siu Tse July 2, 2017 18:03
Thank you all for your advice. We finally managed to get our seats. The airline’s explanation was that seats were blocked by airport control, not sure if it was airport control of the airline or the authority. It’s been stressful. Much relieved now.
Sanran July 3, 2017 08:36
As far as I was told by an attendant, Swiss always keeps one unsold seat on its A340 because there is a kind of a “high risk” of problems (seat and TV malfunctioning basically) since the airplane is oldish, it happened to me twice to change seat because of that. They won’t do the same on the new 777, but I suspect they often do the same on the A330.
ASK1945 July 6, 2017 15:56
I tried to lock in online our BA Club World seats (for my wife and I) from Hyderabad to London in March, for the daily 0720 flight, but the message repeatedly told me to check-in at the airport.
So, a very early alarm call and we arrived at the desk at 0430, to be greeted with the news that we had been downgraded to Economy (not Premium Economy) because of overbooking. Major row ensued and I demanded for them to place us on the following day’s flight, with EU compensation for the delay. They relented and gave us our CW seats. On walking away from the desk we heard them telling the next couple in line that they had been downgraded to Premium Economy. We didn’t wait to hear what happened.
The flight took off with three empty CW seats; I couldn’t see the other couple in the cabin.