Transparent Service from Nexa
Maruti Suzuki’s premium Nexa experience outlets now offer one of the most involved experiences when it comes to car service. Extensive use of technology will provide the customer a seamless and easy experience in addition to a dedicated service manager for the car. A well-furnished lounge equipped with a large digital display and glass walls allow the customer to monitor the work being done on his/her car. The first Nexa service workshop was launched at Gurugram (erstwhile Gurgaon) and Maruti Suzuki aim to have about 300 workshops operational by 2020. The customer can now pre-book a service appointment using the Nexa app, during which time the service bay will cater exclusively to his car. A digital ‘Health Card’ option is available for customers who would like to get their vehicle’s current status checked. The vehicle will be analysed with a variety of digital tools that determine the car’s well-being based on a set of predefined parameters.