Trans­par­ent Ser­vice from Nexa

Car India - - BULLETIN NEWS -

Maruti Suzuki’s premium Nexa ex­pe­ri­ence out­lets now of­fer one of the most in­volved ex­pe­ri­ences when it comes to car ser­vice. Ex­ten­sive use of tech­nol­ogy will pro­vide the cus­tomer a seam­less and easy ex­pe­ri­ence in ad­di­tion to a ded­i­cated ser­vice man­ager for the car. A well-fur­nished lounge equipped with a large dig­i­tal dis­play and glass walls al­low the cus­tomer to mon­i­tor the work be­ing done on his/her car. The first Nexa ser­vice work­shop was launched at Gu­ru­gram (erst­while Gur­gaon) and Maruti Suzuki aim to have about 300 work­shops op­er­a­tional by 2020. The cus­tomer can now pre-book a ser­vice ap­point­ment us­ing the Nexa app, dur­ing which time the ser­vice bay will cater ex­clu­sively to his car. A dig­i­tal ‘Health Card’ op­tion is avail­able for cus­tomers who would like to get their ve­hi­cle’s cur­rent sta­tus checked. The ve­hi­cle will be an­a­lysed with a variety of dig­i­tal tools that de­ter­mine the car’s well-be­ing based on a set of pre­de­fined pa­ram­e­ters.

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