Univer­sal Freight Man­age­ment tar­gets ₹ 100 crore turnover by 2014

On com­ple­tion of two suc­cess­ful years of its op­er­a­tion, Univer­sal Freight Man­age­ment (UFM) is now gear­ing up to touch 300 clients by 2012 and ` 100 crore turnover tar­get by 2014. In an ex­clu­sive in­ter­view with Car­gotalk, Raa­jeev Bhat­na­gar, chair­man and Sh

Cargo Talk - - Contents -


It was Septem­ber 6, 2010, when In­dian Lo­gis­tics In­dus­try wit­nessed a new kid on the block that pro­jected it­self as a fu­ture ÂIn­dian Multi­na­tional Com­pa­nyÊ. And, within a very short span of time, it es­tab­lished it­self as one of the lead­ing lo­gis­tics com­pa­nies in In­dia. Presently, UFM has 267 lead­ing cor­po­rate houses as its clients and is set to add 30 more com­pa­nies by the end of 2012. In 2011-12, the com­pa­nyÊs turnover was

` 25 crore fol­lowed by ` 40 crore in 2012-13. Ini­tially the com­pany started its op­er­a­tion with freight for­ward­ing as its core com­pe­tence. Later, it in­cluded ware­hous­ing and dis­tri­bu­tion ser­vices to be­come a com­plete 3PL ser­vice provider. The com­pany is bullish that the turnover will reach ` 100 crore mark by 2014-15.

„Though the present mar­ket sce­nario is very flat, we are con­fi­dent it would re­vive by the sec­ond quar­ter of 2013. For us the present eco­nomic slow­down is not vis­i­ble. We are a start-up com­pany and grow­ing. Con­sciously ly we are adding new clients from emerg­ing ver­ti­cals to as­sure our growth,‰ said Bhat­na­gar. UFMÊs clients are from both ex­port and im­port, as well as air and ocean cargo seg­ments. Phar­ma­ceu­ti­cals, Tele­com, Project cargo, Au­to­mo­bile are some of the ver­ti­cals where UMF has es­tab­lished its strong pan In­dia pres­ence. Its ma­jor ser­vices in­clude for­ward­ing, cus­toms clear­ing, ware­hous­ing and dis­tri­bu­tion ser­vices. „Our ob­jec­tive is to of­fer light as­set based com­plete lo­gis­tics ser­vices to our clients,‰ un­der­lined Bhat­na­gar.

Bhat­na­gar re­frained to make any com­ment on the in­vest­ment plans for any spe­cific ser­vices. How­ever, it is expected that UFM would in­vest sub­stan­tially in IT to make a dif­fer­ence with other 3PL ser­vice providers. „ We have our own ro­bust IT sys­tem and it would be up­graded fur­ther to ad­dress global re­quire­ments of all ser­vices un­der one sys­tem,‰ he added. He de­clined any idea to en­ter into any stand alone sys­tem for any sin­gle prod­uct, viz. air freight for­ward­ing, cus­toms clear­ance, etc. „The need of the hour is to of­fer mul­ti­modal ser­vices by lo­gis­tics com­pa­nies, and hence, we should have a dy­namic IT sys­tem that ful­fills all mod­ern re­quire­ments,‰ he em­pha­sised.

Presently, UFM has five of­fices in In­dia that in­clude Ben­galuru (Cor­po­rate Of­fice), Delhi, Mum­bai, Chen­nai and Hy­der­abad. In ad­di­tion, the com­pany has a rep­re­sen­ta­tive of­fice in Kolkata. All its of­fices are con­nected with the cen­tralised IT sys­tem. „Apart from IT we are se­ri­ous about hu­man re­source de­vel­op­ment. Cur­rently, we have around 100 peo­ple in those five of­fices, who are com­pletely cus­tomeror­i­ented. Soon we are adding more peo­ple at all lev­els,‰ Bhat­na­gar in­formed. Sup­ple­ment­ing Bhat­na­gar, Kulka­rni added that the com­pany had gone through se­ri­ous work to script its two yearsÊ suc­cess story. „Based on the em­pha­sis and strength ra­di­at­ing off its peo­ple, UFM is here to re­de­fine the lo­gis­tics mar­ket and to be a key player based on a key fac­tor - per­son­alised ex­pe­ri­ences that con­stantly cre­ate value,‰ he high­lighted.

This ISO 9001:2008 cer­ti­fied com­pany is now ex­plor­ing new mar­kets to add new clients in its bas­ket. How­ever, shared Kulka­rni, the com­pany will re­main fo­cussed on US and Euro­pean mar­kets. „We are highly op­ti­mistic that these two ma­jor mar­kets would re­vive soon. They still hold the key to script a suc­cess story of In­dian lo­gis­tics com­pa­nies,‰ he stressed.

Raa­jeev Bhat­na­gar

Shesh Kulka­rni

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