SMS messaging for air charter updates
Customers moving outsize and heavyweight air cargo with Volga-Dnepr Airlines can now track their cargo using SMS messages. The airline is using the short message service to customers’ mobile telephones to provide updates on the progress of charter flights and this is also supported by email alerts. According to Vitaly Andreev, Head of Customer Service for Volga-Dnepr Airlines, this new service will allow us to inform our customers about their aircraft movement, including the date and flight number, airport information and estimated time of departure and arrival. SMS messaging enables us to provide customers with important updates on their cargo movement irrespective of the time of day, at weekends or over holiday periods when they are away from the office or in situations where they may have limited internet access. We hope customers will see this as another valuable service benefit.