SMS mes­sag­ing for air char­ter up­dates

Volga-Dnepr launches

Cargo Talk - - On The Move -

Cus­tomers mov­ing out­size and heavy­weight air cargo with Volga-Dnepr Air­lines can now track their cargo us­ing SMS mes­sages. The air­line is us­ing the short mes­sage ser­vice to cus­tomers’ mo­bile tele­phones to pro­vide up­dates on the progress of char­ter flights and this is also sup­ported by email alerts. Ac­cord­ing to Vi­taly An­dreev, Head of Cus­tomer Ser­vice for Volga-Dnepr Air­lines, this new ser­vice will al­low us to in­form our cus­tomers about their air­craft move­ment, in­clud­ing the date and flight num­ber, air­port in­for­ma­tion and es­ti­mated time of de­par­ture and ar­rival. SMS mes­sag­ing en­ables us to pro­vide cus­tomers with im­por­tant up­dates on their cargo move­ment ir­re­spec­tive of the time of day, at week­ends or over hol­i­day pe­ri­ods when they are away from the of­fice or in sit­u­a­tions where they may have limited in­ter­net ac­cess. We hope cus­tomers will see this as an­other valu­able ser­vice ben­e­fit.

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