Now, cool ship­ments more cus­tomer-friendly

Cargo Talk - - Shipper's Perspective -

Lufthansa Cargo is mak­ing the in­voic­ing model for Cool/td ship­ments even more cus­tomer-friendly.

Jorg Bo­den­röder, Di­rec­tor Com­pe­tence Cen­ter Tem­per­a­ture Con­trol at Lufthansa Cargo said, “The aim is to be as flex­i­ble as pos­si­ble in the in­ter­est of the cus­tomer and pro­vide a re­li­able as well as clear ba­sis for cal­cu­la­tion. As such, this re­moves the for­mer min­i­mum hire du­ra­tion and in the fu­ture, our cus­tomers will only pay for the days that they ac­tu­ally need. In ad­di­tion, we have sig­nif­i­cantly low­ered our ex­tra fees, so that our cus­tomers are not dis­ad­van­taged even if they make book­ings at short no­tice." With this the sender is now free to se­lect the num­ber of re­quired rental days and the num­ber of ad­di­tional fees will be no­tice­ably re­duced. Un­til now, it was only pos­si­ble for a cus- tomer to hire a re­frig­er­ated con­tainer for a min­i­mum of four days at a time; in the event of a book­ing at short no­tice, a change to a book­ing or an ex­ten­sion, fur­ther fees were added.

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