Safe de­liv­er­ies and right so­lu­tions

OP Harsh­wal, CEO, V-Xpress dis­cusses the emerg­ing trends of the ex­press cargo busi­ness, prob­lems the in­dus­try is fac­ing and plau­si­ble so­lu­tions with CARGOTALK.

Cargo Talk - - Lsp Talk -

cus­tomer ex­pec­ta­tions and main­tain­ing the busi­ness com­pet­i­tive­ness. Ex­press cargo was born to take care of these grow­ing mar­ket re­quire­ments. The ex­press (LSPs) who carry their valu­able consignment from one point to another on time and in in­tact con­di­tions. It’s the trust which we carry and hence proper pre­cau­tions need to be taken. How­ever while mov­ing goods we of­ten faces chal­lenges like short­age and pil­fer­ages due to mul­ti­ple han­dling at mul­ti­ple touch points and by mul­ti­ple peo­ple. Any small er­ror leads to in­ter­change of consignment re­sult­ing in short­ages.

Pil­fer­ages: As most of the de­liv­er­ies are be­ing done by last mile agen­cies and since the value of the consignment is pretty high, there is of­ten chance of pil­fer­age. and till the time the is­sue is not re­solved we don’t move the ve­hi­cle or un­load the ma­te­rial. This step, though harsh, re­sults in re­solv­ing the short­age is­sue. With the same prin­ci­ple, our next tar­get is to at­tain zero per cent dam­age to the consignment de­liv­er­ies.

Our ERP sys­tem is very trans­par­ent, wherein ev­ery­one in the or­gan­i­sa­tion can view the sta­tus of the consignment and can ad­dress any is­sues with in­stant res­o­lu­tions. This helps in re­duc­ing ab­nor­mal de­lays. But in the ex­press cargo busi­ness, there are so many small play­ers with smaller net­works, lim­ited to few cities and towns. Man­ag­ing few cities is easy, but to man­age the en­tire coun­try is a big chal­lenge. How­ever, these de­vel­oped lane play­ers make the com­pe­ti­tion bit dif­fi­cult in cer­tain points.

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