Does the customer need at present? And how do you fulfil those needs?
Today’s customer demands a predictable, repeatable, reliable and stable operation. This helps them to build their business sustainably and manage risks.
Terminal operators need to ensure they have four key factors in place: equipment, technology, processes and people. It is important that all are aligned with each other; the four need to work together to achieve a strong performance.
Second, creating good quality information and sharing is a key. Terminal operators and their customers should communicate clearly so that business processes, interfaces and vital data are fully understood, analysed and improved.