Order Picking Time
In many operations, order picking is the most expensive and difficult process; it often consumes the most labour. KPIs for order picking include cost per line item picked, orders picked per hour, picking labour costs, consumables (packing materials and cartons) usage, and cycle times per order. Since shipping’s main focus is customer service, measuring for accuracy and speed are high on almost everyone’s list of key performance. An excellent metric is percentage of perfect pick lines.