AA Cargo: Online revamp
The enhanced tracking capabilities will improve shipment visibility for all customers from booking to delivery.
American Airlines ( AA) Cargo introduced new redesigned tracking functionalities on its website. It is developed to increase visibility into the entire shipping process and offer a more customised experience. The enhanced features include: Live ‘at-a-glance’ status updates via colour-coded progress bars Detailed flight, AWB and Customs information Simple access and navigation to shipping history Added sorting and viewing capabilities for logged-in users
Logged-in users can also sort their shipments by origin and destination, which gives them the ability to quickly simplify and consolidate the information displayed on their screens. “We gathered feedback from our customers on the tracking process and used that valuable information to make needed changes; overall it’s just a simpler and more user-friendly experience,” said Eric Mathieu, Director- Customer Experience, American Airlines Cargo.
“Our customers wanted better organisation, increased transparency into their flights and shipments, and real time updates from point A to point B. This is a much easier tool to use Now, our website contains all of these enhanced functionalities and more,” he adds.
CEVA Logistics has completed the implementation of a new customs brokerage system across its US operation. CEVA initiated the move to introduce state-ofthe-art systems in this sector. The company did this following a mandate from US Customs, which states that all forwarders must file their entries using the Automated Commercial Environment (ACE) by the end of February 2016. “Our implementation with CargoWise One, offering full ACE functionality, is a major step forward for our business,” states Jane Pedersen Sorensen, Vice President Customs Brokerage and Import Services, CEVA Logistics.
American Airlines Cargo introduced new redesigned tracking functionalities on its website. It will increase visibility and offer a more
customised experience The company has plans
to launch a new customer portal, which will allow importers to better manage their business with Ceva
The company is also planning to launch a new customer portal, which will allow importers to better manage their business.