Specialised terminals for specific products
Focused on growth and expansion at Dubai World Centre, Kevin Ennis, Vice President–Cargo Business Development, dnata says that dnata’s products and people are its strengths.
What services does dnata provide?
dnata’s service offering encompasses the entire gamut of ground handling services, passenger/ramp and cargo. In cargo, we offer specialised terminals for specific products. For example, we have an Express Handling Terminal for the express products, perishable handling centre for the temperature sensitive product and import and export terminals to cater to the general cargo needs. We also offer de-consolidation or break bulk services to our land side customers. How has the Indian market evolved?
There is a long trade history between the UAE and India, and Indian products are in great demand as there is a large and growing Indian expatriate community in the UAE. The main products by air continue to be perishables, bullion and pharma products, and these come through in ever increasing numbers. What makes dnata different? I think what sets dnata apart are our people, our product offering and our outstanding reputation for providing high quality and customer-oriented assistance. How helpful is technology in making business easy?
We rolled out our cargo web portal five years ago. Technology has helped us to communicate efficiently with customers, enhance our product offering and be aligned with the IATA initiative of moving towards a paperless environment.
Dock booking, single entry for various processes and messaging are some of the features which have made our life much easier and allow us to manage our customers’ expectations better
Dock booking, single entry for various processes and messaging are some of the better features. Your expansion plans...
Expansion is focussed at DWC (Al Maktoum International). Customers see attractive benefits from using DWC–lower pricing, increased efficiency, specialised equipment for special cargo, and we are investing in further enhancing its structure, equipment, services to provide a one-stop cargo offering at DWC.
Kevin Ennis Vice President, Cargo Business Development