Keep­ing an ‘i’Cargo for busi­ness

Amer­i­can Air­lines Cargo has launched iCargo, to mi­grate to a web-based, fully in­te­grated tech­nol­ogy plat­form con­nect­ing all of its crit­i­cal busi­ness func­tions.

Cargo Talk - - Technology -

Amer­i­can Air­lines Cargo will im­ple­ment a next gen­er­a­tion cargo man­age­ment sys­tem. The new plat­form will trans­form the com­pany’s tech­nol­ogy across the en­tire Amer­i­can Air­lines Cargo foot­print. This is the or­gan­i­sa­tion’s largest in­vest­ment to date; one that will po­si­tion the com­pany for fu­ture growth. The tech­nol­ogy so­lu­tion will sig­nif­i­cantly en­hance the cus­tomer ex­pe­ri­ence so Amer­i­can and its cus­tomers can grow faster to­gether. Amer­i­can se­lected IBS Soft­ware to im­ple­ment the cargo man­age­ment sys­tem; Cargo. To­gether, Amer­i­can and IBS are de­sign­ing a mul­ti­year, phased im­ple­men­ta­tion and roll­out strat­egy, which en­sures the new tech­nol­ogy and pro­cesses are brought into the busi­ness in a seam­less man­ner. The car­rier is com­mit­ted to tak­ing an it­er­a­tive ap­proach to this im­ple­men­ta­tion to en­sure day-to-day busi­ness func­tions run smoothly dur­ing the tran­si­tion, min­imis­ing the im­pact go-live will have on part­ners and cus­tomers. The re­sult will be new tech­nol­ogy and stream­lined pro­cesses that give Amer­i­can the agility nec­es­sary to stay at the fore­front of the in­dus­try. “We will con­tinue to push the bound­aries to de­liver an in­dus­try-lead­ing ex­pe­ri­ence,” said Rick Elieson, Pres­i­dent, Amer­i­can Air­lines Cargo. “We are fo­cused on mod­ernising pro­cesses for our team and in­creas­ing trans­parency and flex­i­bil­ity for our cus­tomers. The rapidly chang­ing cargo land­scape de­mands that we in­vest in the best of tools, so that our team can fo­cus on do­ing what they do best— de­liv­er­ing an ex­cep­tional cus­tomer ex­pe­ri­ence.” “iCargo has, over the years, recorded re­mark­able trac­tion in the mar­ket to emerge as the most de­fin­i­tive cargo man­age­ment so­lu­tion in the air trans­porta­tion in­dus­try,” added VK Mathews, Ex­ec­u­tive Chair­man, IBS Group. “The iCargo foot­print is now truly global and hav­ing Amer­i­can among our grow­ing list of cus­tomers is in­deed a strate­gic mile­stone for IBS. The en­gage­ment, I am sure, will her­ald the be­gin­ning of a long and pro­duc­tive busi­ness re­la­tion­ship.”

This is the or­gan­i­sa­tion’s largest in­vest­ment to date; one that will po­si­tion the com­pany for fu­ture growth

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