Mercedes-Benz ser­vice on wheels

Commercial Vehicle - - CONTENTS -

Mercedes-Benz has an­nounced the launch of an in­no­va­tive cus­tomer ser­vice of­fer­ing for its cus­tomers called ‘Ser­vice on Wheels’. It com­prises a ser­vice truck equipped with all tools and pro­fes­sional ser­vice per­son­nel in tow to at­tend to cus­tomer calls for ser­vice and re­pair. De­signed and built to cater to cus­tomers in tier 2 and tier 3 cities es­pe­cially, and where there is a dearth of ser­vice fa­cil­i­ties or any such sup­port, the ‘Ser­vice in Wheels’ will carry out in­spec­tion, ser­vice and re­pairs of a Mercedes-Benz car in ques­tion. Ex­pected to add great value and con­ve­nience apart from help­ing Mercedes-Benz re­tain its front run­ner ap­pear­ance, the ‘Ser­vice on Wheels’ com­prises a BharatBenz 40-tonnes 4x2 trac­tor with a cus­tomised semi-trailer at the back. The first ve­hi­cle has be­gun op­er­a­tions at Chandi­garh. Ac­cord­ing to Roland Fol­ger, Man­ag­ing Di­rec­tor and CEO, Mercedes-Benz In­dia, the ‘Ser­vice on Wheels’ will, in the first phase, travel to tier-two and tier-three markets un­der­tak­ing ser­vice re­lated re­quire­ments of cus­tomers.

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