Mercedes-Benz service on wheels
Mercedes-Benz has announced the launch of an innovative customer service offering for its customers called ‘Service on Wheels’. It comprises a service truck equipped with all tools and professional service personnel in tow to attend to customer calls for service and repair. Designed and built to cater to customers in tier 2 and tier 3 cities especially, and where there is a dearth of service facilities or any such support, the ‘Service in Wheels’ will carry out inspection, service and repairs of a Mercedes-Benz car in question. Expected to add great value and convenience apart from helping Mercedes-Benz retain its front runner appearance, the ‘Service on Wheels’ comprises a BharatBenz 40-tonnes 4x2 tractor with a customised semi-trailer at the back. The first vehicle has begun operations at Chandigarh. According to Roland Folger, Managing Director and CEO, Mercedes-Benz India, the ‘Service on Wheels’ will, in the first phase, travel to tier-two and tier-three markets undertaking service related requirements of customers.