Consumer Voice - - Readers' Page -

The ser­vice provider is sup­posed to send the bill or in­ti­mate the charges payable by the cus­tomer be­fore the billing cy­cle. If no in­ti­ma­tion is re­ceived, it is in the in­ter­est of the con­sumer to con­tact the cus­tomer care for bill/pay­ment to avoid penalty. In any case, re­minder for pay­ment of bill should be avoided as far as pos­si­ble. You must be aware of your billing cy­cle and if you think that the bill was due for the pe­riod when you were us­ing the ser­vices of Air­tel (be­fore port­ing), then you must clear the out­stand­ing.

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