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Voice while tak­ing up the mat­ter with the com­pany wrote to them that the mo­bile hand­set that was given at the ser­vice cen­tre for re­pair had not been at­tended to prop­erly and that the cus­tomer was feel­ing cheated. Since the hand­set was cov­ered by two years’ war­ranty pol­icy, it was the com­pany’s duty to re­solve the is­sue. More­over, it is a ques­tion of the brand’s rep­u­ta­tion – we sug­gest that the com­pany ex­am­ines the hand­set thor­oughly and do the job to the con­sumer’s sat­is­fac­tion.

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