In­vestors’ Grievance-Res­o­lu­tion Process

Consumer Voice - - Bfsi Advice -

BSE has es­tab­lished a full-fledged Depart­ment of In­vestors’ Ser­vices (DIS) to re­dress in­vestors’ griev­ances. Since its es­tab­lish­ment in 1986, the Cell has played a piv­otal role in en­hanc­ing and main­tain­ing in­vestors’ faith and con­fi­dence by re­solv­ing their griev­ances ei­ther against listed com­pa­nies or against trad­ing mem­bers of the Ex­change.

In­vestors are ex­pected to lodge their com­plaint against a company listed on BSE at Mumbai re­gional cen­tre and com­plaints/arbitration against trad­ing mem­bers of the Ex­change at near­est Re­gional Arbitration Cen­tre. DIS for­wards the com­plaint to the re­spec­tive company and di­rects them to solve the mat­ter within 15 days. If the company fails to re­solve the in­vestor’s com­plaints and the to­tal num­ber of pend­ing com­plaints against the company ex­ceeds 25, and if th­ese com­plaints are pend­ing for more than 45 days, then steps are ini­ti­ated to sus­pend trad­ing in the se­cu­ri­ties of the company till griev­ances of the company in­vestors are re­solved after is­sue of show­cause no­tice. BSE may also trans­fer such scrips to ‘T’ cat­e­gory for non-res­o­lu­tion of in­vestors' com­plaints.

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