CON­SUMER COM­PLAINT

Consumer Voice - - This Is It -

Let me bring this to no­tice that three of our bro­ken items need re­place­ment as guar­an­teed. Note that a din­ing ta­ble glass top worth Rs 10,000, a chil­dren’s tram­po­line worth Rs 7,000 and a Borosil glass jug worth Rs 2,000 have been dam­aged. Many other glass items and bowls are bro­ken too. The un­pack­ing team from Mumbai is wit­ness to the dam­age. The pack­ing by the company’s team in Chen­nai was done in an ex­tremely un­pro­fes­sional man­ner. They mixed our cloth­ing and glass uten­sils in the same car­tons. Also, they did not use bub­ble wraps de­spite our warn­ings. The tram­po­line was taken with­out wrap­ping even though we re­peat­edly re­quested them to pack or wrap the same. Two flower pots and a com­post pot never reached us. When we com­plained, we were asked to send the dam­aged prod­ucts back to their of­fice. They said they would re­place the same within two days. How­ever, when con­tacted, we were told that no in­surance had been done – this de­spite be­ing charged for the in­surance. So the company even pock­eted the in­surance money.

Now they are urg­ing us to reach a com­pro­mise by not pay­ing them their bal­ance fee of Rs 5,000.

Raj Kumar Voice has writ­ten to the company stat­ing that their team has not taken due care in pack­ing the items. This re­sulted in break­age, caus­ing dam­age and loss. More­over, it seems the company has not taken in­surance cover for the goods although the con­sumer was charged for the pre­mium. This is an un­fair trade prac­tice. The company should now re­solve the com­plaint by pay­ing the com­pen­sa­tion amount to the con­sumer.

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