Complainant: Seema Ashish Complaint against: getholidaysnet.com I got a call from getholidaysnet.com (followed by a mail) informing me that they were offering a ‘two nights and three days’ package for a couple at Rs 3,999. I was also told that one Dell Mini laptop and a Reebok bag would be given to me as a brand promotion offer if I bought this package. I made a payment to getholidaysnet.com (E Billing Solutions Private Ltd) through net banking. The amount of Rs 3,999 was debited from account. However, the company claimed that the transaction had failed and asked me to make the payment again, with the assurance that the earlier payment would automatically be credited to my account. So I made another payment of Rs 3,999 and this time they said it was successful. They gave me a gift ID number (0011977167), which I was told would be needed to show to the courier person at the time of receiving my gifts – a laptop and a bag along with the holiday package. However, the branch manager called and told me that my transaction had failed again, and that they would dispatch the courier only after the receipt of this payment. When I mentioned the debit, I was told that they would send me the two pending cheques along with the gifts. Not convinced, I refused to pay again and asked for the refund.
Voice wrote to the company and the matter was resolved. The complainant got a full refund from the company. We received an appreciation letter from the complainant. Consumer Voice appreciates such encouragement from consumers and is committed to their empowerment. Note: Great customer support is always a plus point. Even if the product/service is not that great, great customer support can win over people. Customer care is a crucial element of business success. Every contact your customer has with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales.