SUC­CESS STORY

Consumer Voice - - Readers’ Page -

Com­plainant: Seema Ashish Com­plaint against: geth­ol­i­daysnet.com I got a call from geth­ol­i­daysnet.com (fol­lowed by a mail) in­form­ing me that they were of­fer­ing a ‘two nights and three days’ pack­age for a cou­ple at Rs 3,999. I was also told that one Dell Mini lap­top and a Ree­bok bag would be given to me as a brand pro­mo­tion of­fer if I bought this pack­age. I made a pay­ment to geth­ol­i­daysnet.com (E Billing So­lu­tions Pri­vate Ltd) through net bank­ing. The amount of Rs 3,999 was deb­ited from ac­count. How­ever, the company claimed that the trans­ac­tion had failed and asked me to make the pay­ment again, with the as­sur­ance that the ear­lier pay­ment would au­to­mat­i­cally be cred­ited to my ac­count. So I made another pay­ment of Rs 3,999 and this time they said it was suc­cess­ful. They gave me a gift ID num­ber (0011977167), which I was told would be needed to show to the courier per­son at the time of re­ceiv­ing my gifts – a lap­top and a bag along with the hol­i­day pack­age. How­ever, the branch man­ager called and told me that my trans­ac­tion had failed again, and that they would dis­patch the courier only after the re­ceipt of this pay­ment. When I men­tioned the debit, I was told that they would send me the two pend­ing cheques along with the gifts. Not con­vinced, I re­fused to pay again and asked for the re­fund.

Voice Ac­tion

Voice wrote to the company and the mat­ter was re­solved. The com­plainant got a full re­fund from the company. We re­ceived an ap­pre­ci­a­tion let­ter from the com­plainant. Con­sumer Voice ap­pre­ci­ates such en­cour­age­ment from con­sumers and is com­mit­ted to their em­pow­er­ment. Note: Great cus­tomer support is al­ways a plus point. Even if the prod­uct/ser­vice is not that great, great cus­tomer support can win over peo­ple. Cus­tomer care is a cru­cial el­e­ment of business suc­cess. Ev­ery con­tact your cus­tomer has with your business is an op­por­tu­nity for you to im­prove your rep­u­ta­tion with them and in­crease the like­li­hood of fur­ther sales.

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