CON­SUMER COM­PLAINT

Consumer Voice - - Readers’ Page -

I re­cently took a post­paid num­ber of Voda­fone. How­ever, till date I have not re­ceived my first bill ei­ther on my cur­rent billing ad­dress or on my email as men­tioned in the ap­pli­ca­tion form. The out­go­ing of my num­ber has been blocked with­out any spe­cific rea­son and Voda­fone rep­re­sen­ta­tives at their store in Model Town, Bareilly, Ut­tar Pradesh, are not in­ter­ested in show­ing me the bill. On my al­ter­nate mo­bile num­ber I got a rude call from a woman rep­re­sen­ta­tive of the company ac­cus­ing me of not pay­ing the bill. I hope the company re­solves the mat­ter at the ear­li­est, be­fore I am forced to go to the con­sumer court. Vikram Gang­war In terms of TRAI TTO 46th Amend­ment Or­der No. 301-36/2007 ECO dated 24/1/08, post­paid sub­scribers have the right to de­mand a hard copy of the bill free of cost. In this case, Voda­fone’s lo­cal of­fice ig­nored the re­quest by the con­sumer for a copy of his bill. On the con­trary they have blocked his out­go­ing calls and started threat­en­ing him in rough lan­guage. Such high­hand­ed­ness has left the con­sumer ha­rassed.

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