Re­vis­it­ing Mo­bile Num­ber Porta­bil­ity

Consumer Voice - - Contents -

Many of us have one or the other crib­bing point about our tele­com ser­vice provider. In fact, it may be that the most con­sumer com­plaints em­anate from the tele­com sec­tor. And what does the ag­grieved con­sumer do? Go­ing by the num­bers, it seems more and more of us are look­ing to move from one op­er­a­tor or ser­vice provider to another un­der the ‘mo­bile num­ber porta­bil­ity’ scheme.

In July this year 2.86 mil­lion (2,086,000) port­ing re­quests were sub­mit­ted, ac­cord­ing to Tele­com Reg­u­la­tory Au­thor­ity of In­dia (TRAI). This is up 19.31 per cent from the 2.39 mil­lion port­ing re­quests re­ported in June. In a coun­try with the world’s sec­ond largest tele­com net­work with 797.08 mil­lion ac­tive mo­bile con­nec­tions (as of July 2014), and a dozen ser­vice providers, the porta­bil­ity fig­ures in­di­cate a big bunch of un­happy con­sumers. While Con­sumer Voice strate­gizes and finds prac­ti­cal so­lu­tions to ad­dress this is­sue of un­happy tele­com con­sumers and hopes to bring down the port­ing re­quests, here we are ex­plain­ing the porta­bil­ity pro­ce­dure for you to follow if you wish to try out another—hope­fully bet­ter— ser­vice provider.

Port­ing Process

Step 1: Send a text mes­sage as PORT <space> MO­BILE NUM­BER (for ex­am­ple, PORT 7777777777) to 1900. You will re­ceive a UPC code in mes­sage. Note it down. The UPC is valid for 15

days (30 days in case of Jammu & Kashmir, North East and Assam ser­vice ar­eas).

Step 2: Go to your near­est cus­tomer ser­vice cen­tre or re­tailer of the op­er­a­tor you want to shift to and fill in the form (you also pay Rs 19). In the form you have to men­tion the UPC code (ob­tained in Step 1). Sub­mit your iden­tity proof, ad­dress proof and pho­to­graph. For cor­po­rate/company con­nec­tions, a no-ob­jec­tion cer­tifi­cate (NOC), duly signed and stamped on the company let­ter­head by the au­tho­rized sig­na­tory of the company, is manda­tory along with the other doc­u­ments.

Step 3: The cus­tomer cen­tre will give you a blank/non-func­tional sim after your pay­ment and doc­u­ment sub­mis­sion. Within a day you will re­ceive an ac­cep­tance mes­sage to con­firm the port­ing.

Step 4: The changeover takes place on the sev­enth work­ing day (15 work­ing days in case of J&K, Assam and North East ser­vice ar­eas). You will get an SMS from the op­er­a­tor with the date and time for port­ing. The ser­vice dis­rup­tion time will be around two hours dur­ing night time on the date of port­ing.

Step 5: In­sert the new sim in your phone. Now you are in the new net­work with your old num­ber.

Points to Note

of port­ing (when there is a two-hour ser­vice dis­rup­tion). In case you have any dues, your cur­rent op­er­a­tor can re­ject your port­ing re­quest. min­i­mum time to stay with the new op­er­a­tor is three months (90 days). The same is the case if you have a new con­nec­tion – you will have to wait for 90 days be­fore you switch to another sub­scriber. own tele­com cir­cle. For ex­am­ple, Delhi cir­cle num­ber can­not be ported to Mumbai cir­cle. than it is for post­paid. Once you are on pre­paid, it takes less than seven days to turn the same into a post­paid con­nec­tion.

Be Alert

There are some loop­holes in the port­ing process and somebody can steal your num­ber through porta­bil­ity. There are com­plaints that num­bers are be­ing ported in somebody else’s name de­spite not be­ing the le­gal owner of the num­ber. There have been in­stances of bank­ing frauds wherein the il­le­gally ported num­bers were used to do mo­bile and on­line trans­ac­tions.

Fraud­sters’ Mo­dus Operandi

mo­bile num­ber with­out his/her knowl­edge. (In many cases, fraud­sters know the vic­tim and are able to ac­cess their phones.)

mo­bile. fraud­ster) so that the tar­get does not get the bank­ing mes­sages. This is done by ex­ploit­ing the loop­hole in the port­ing process. has hap­pened to him, it is too late and the de­lay is aided by the at­ti­tude of the ser­vice provider as well as the bank con­cerned who do not have an ap­pro­pri­ate sys­tem to ad­dress this.

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