Revisiting Mobile Number Portability
Many of us have one or the other cribbing point about our telecom service provider. In fact, it may be that the most consumer complaints emanate from the telecom sector. And what does the aggrieved consumer do? Going by the numbers, it seems more and more of us are looking to move from one operator or service provider to another under the ‘mobile number portability’ scheme.
In July this year 2.86 million (2,086,000) porting requests were submitted, according to Telecom Regulatory Authority of India (TRAI). This is up 19.31 per cent from the 2.39 million porting requests reported in June. In a country with the world’s second largest telecom network with 797.08 million active mobile connections (as of July 2014), and a dozen service providers, the portability figures indicate a big bunch of unhappy consumers. While Consumer Voice strategizes and finds practical solutions to address this issue of unhappy telecom consumers and hopes to bring down the porting requests, here we are explaining the portability procedure for you to follow if you wish to try out another—hopefully better— service provider.
Step 1: Send a text message as PORT <space> MOBILE NUMBER (for example, PORT 7777777777) to 1900. You will receive a UPC code in message. Note it down. The UPC is valid for 15
days (30 days in case of Jammu & Kashmir, North East and Assam service areas).
Step 2: Go to your nearest customer service centre or retailer of the operator you want to shift to and fill in the form (you also pay Rs 19). In the form you have to mention the UPC code (obtained in Step 1). Submit your identity proof, address proof and photograph. For corporate/company connections, a no-objection certificate (NOC), duly signed and stamped on the company letterhead by the authorized signatory of the company, is mandatory along with the other documents.
Step 3: The customer centre will give you a blank/non-functional sim after your payment and document submission. Within a day you will receive an acceptance message to confirm the porting.
Step 4: The changeover takes place on the seventh working day (15 working days in case of J&K, Assam and North East service areas). You will get an SMS from the operator with the date and time for porting. The service disruption time will be around two hours during night time on the date of porting.
Step 5: Insert the new sim in your phone. Now you are in the new network with your old number.
Points to Note
of porting (when there is a two-hour service disruption). In case you have any dues, your current operator can reject your porting request. minimum time to stay with the new operator is three months (90 days). The same is the case if you have a new connection – you will have to wait for 90 days before you switch to another subscriber. own telecom circle. For example, Delhi circle number cannot be ported to Mumbai circle. than it is for postpaid. Once you are on prepaid, it takes less than seven days to turn the same into a postpaid connection.
There are some loopholes in the porting process and somebody can steal your number through portability. There are complaints that numbers are being ported in somebody else’s name despite not being the legal owner of the number. There have been instances of banking frauds wherein the illegally ported numbers were used to do mobile and online transactions.
Fraudsters’ Modus Operandi
mobile number without his/her knowledge. (In many cases, fraudsters know the victim and are able to access their phones.)
mobile. fraudster) so that the target does not get the banking messages. This is done by exploiting the loophole in the porting process. has happened to him, it is too late and the delay is aided by the attitude of the service provider as well as the bank concerned who do not have an appropriate system to address this.